Operational Risk Analyst - Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You will work in the Optum division of UnitedHealth Group.  Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience, and delivering access to high-quality care.

Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth and opportunities.

Reporting to the Senior Manager Operation risk, the Operation Risk Analyst supports the Second line of Defense risk management department in accordance with US regulations, bank policies and industry practices for Risk Management.

This role assesses, identifies, controls, manages, and mitigates risks to operational processes and additional operational categories that could impede strategic, reputational, security, or financial success of the bank. The Analyst will be responsible for supporting execution of the various Operational Risk programs across multiple businesses and functions of the bank. This role requires a self-starter that can liaise with stakeholders across business units and support functions in the bank. Familiarity with the concepts of operational risk, the bank’s process flows, and control environment, combined with solid interpersonal and analytical skills are necessary for this role. 

Primary Responsibilities:

• Assist in managing the Risk and Control Self-Assessment (RCSA) Program by working with first and second-line participants to identify and assess risks
• Work with different teams within the bank to implement a process diagram for each function and design key operation risks and mitigants associated with design and implementation of the process
• Develop reporting for internal use and governance committees on both a regular and ad-hoc basis
• Participate in the collection of Key Performance indicators (KPIs) related to key operation risks
• Manage the quality of data reported/identified via RCSAs and KPIs including alignment to taxonomies (i.e., process, control, risk, etc.)
• Facilitate the RCSA review and challenge process on a quarterly basis
• Assist with special projects, when necessary, intended to enhance the Operational Risk Management Framework
• Review and evaluate new business and product initiatives and acquisitions to identify changes to the operation risk profile of the bank
• Maintain a complete risk mapping of operational processes and system maps, which include change management assessments
• Work with 1st line and different support functions to develop day to day risk management metrics, which quantify the divisions exposure to various types of operational risk

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of direct work experience preferably within Operational Risk Management
• 3+ years of foundational knowledge of enterprise Operational Risk Management
• 3+ years of second-line frameworks related to Operational Risk Management 
• Ability to be on-site (Draper, Utah)

Preferred Qualifications:

• Bachelor’s degree or 5+ years of Operational Risk Management experience
• 2+ years of eGRC experience (Archer)
• Experience contributing to development of materials and reports for senior and executive level management (e.g., Board and Management Level Committee)
• Thorough understanding of policies and best practices of risk management (certifications)
• Proven relationship management skills including managing and engaging stakeholders, customers, and vendors, and building relationship networks
• Proven solid organizational skills, with proven ability to successfully manage multiple, concurrent priorities
• Proven detail oriented with proven ability to question the status quo and apply effective challenge as appropriate

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.