Operations Administrative Rep - Ultimate Staffing Services

Operations Administrative Representative Needed in Oxnard for a Commercial Janitorial Company (in-person)

Pay Range = $22 - $25/hour (DOE)

Commercial Janitorial Service Industry

Objective:

The Operations Admin role supports the daily operations of the field office and client relationships. The role is focused on managing the day-to-day administrative functions such as client complaints/requests, supervisor work orders, timekeeping, recruiting, inventory management, maintaining customer and employee files/CRM, handling maintenance issues and providing any requested administrative support.

Key Duties and Responsibilities:

• Professionalism
• Build a positive relationship with the potential and existing clients projecting the company as a professional, competent, caring janitorial service company.
• Maintain a well-groomed professional appearance and adhere to company standards and codes.
• OPS Administration
• Answer Phones, Check Emails and Voicemails
• Maintains accurate and up-to-date OPS files, records, and documentation, filing.
• Biweekly Zoom Meeting with Corporate
• Update TIME KEEPING/SCHEDULING SYSTEM

Job/Validation/Restrictions

• New Account/New Account Checklist
• New Employees Orientation
• Budgets
• OPS Checklist Termination
• No show Alert.
• Track & Log Customer Keys
• Product & Supply Ordering & Inventory
• Assist with Confirming Holiday Schedule & Notifying Staff
• Holiday Worked Reconciliation Report
• Recruiting, Hiring, and Onboarding
• Assist with Payday & Activities Badge Assignments
• Assist with Processing Payroll
• Other duties as assigned

Budgets & Timekeeping

• Generate Daily Overtime Report
• Generate Daily Overbudget Report
• Generate 7-Day Overtime Report
• Update TIME KEEPING/SCHEDULING SYSTEM with daily time adjustments.
• Monitor Daily No-Show Alerts

Scheduling

• Assist with coordinating coverage.
• Coordinate Coverage for Call Outs & Approved Absent Request
• Coordinate Coverage for decontaminations, detail, and janitorial service
• Coordinate New Startup Accounts
• Assist with Work Orders
• Reviewing Supervisor Work Orders and follow up on items
• Creating Supervisor Work Orders
• Create Detailer/Janitor Work Orders
• Track & Schedule Inspections
• Track & Schedule Customer Complaint follow up
• Track & Schedule Detail
• Update Supervisor Account List & Open Account List
• Assist with On Call/After Hours & Weekends

Sales/Service

• Maintain Lead Nurture Program and provide follow ongoing sales efforts through CRM, calls, email's, newsletters. Etc.
• Using CRM's email system and phone calls, proactively sell and schedule add-on work to existing clients.
• Availability to represent company at any Tradeshows, BOMA meetings, or Chamber of Commerce events when requested.
• Research and update all service aspects of each client's account as needed.
• During start-ups, follow up with each client after the first service day, the f

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.