Operations Assistant - Entertainment - The Walt Disney Company
Richmond, VA
About the Job
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
Reports to: Cruise Director
Responsibilities :
+ Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
+ Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
+ Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
+ Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
+ Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
+ Prepare meeting paperwork and meeting minutes for the Cruise Director.
+ Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
+ Maintain appropriate departmental and/or Crew files.
+ Work on any special projects as assigned by the Cruise Director.
+ Assist Cruise Director and Entertainment managers with projects as requested.
+ Custodian of department Location Operating Guide (LOG).
+ Assist with sourcing and ordering of departmental supplies.
+ Assist with distribution of department mail.
+ Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
+ Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
+ Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
+ Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
Basic Qualifications :
+ Minimum of 2 years professional work experience in an admin role
+ Excellent communication skills (written and verbal) in English
+ Strong organizational skills
+ Ability to maintain confidential information
+ Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
+ Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
+ Previous Disney experience and / or previous ship experience preferred
+ Be at least 21 years of age
+ Be able to speak, read and write fluent English
+ Be able to work a seven-day, 70-84 hour week with limited time off
+ Be able to adhere to Disney Cruise Line appearance guidelines
+ Enjoy working in a high-volume, fast-paced, guest-service oriented environment
+ Be flexible with your work schedule, job duties and work locations
+ Appreciate diversity among guests and crew
Additional Information :
This is a SHIPBOARD role.
Applicants must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
+ Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
+ Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
+ Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
+ Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
+ Be comfortable living in a confined space with strict rules and regulations
+ Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Job ID: 1229237BR
Location: United States
Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Reports to: Cruise Director
Responsibilities :
+ Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
+ Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
+ Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
+ Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
+ Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
+ Prepare meeting paperwork and meeting minutes for the Cruise Director.
+ Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
+ Maintain appropriate departmental and/or Crew files.
+ Work on any special projects as assigned by the Cruise Director.
+ Assist Cruise Director and Entertainment managers with projects as requested.
+ Custodian of department Location Operating Guide (LOG).
+ Assist with sourcing and ordering of departmental supplies.
+ Assist with distribution of department mail.
+ Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
+ Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
+ Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
+ Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
Basic Qualifications :
+ Minimum of 2 years professional work experience in an admin role
+ Excellent communication skills (written and verbal) in English
+ Strong organizational skills
+ Ability to maintain confidential information
+ Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
+ Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
+ Previous Disney experience and / or previous ship experience preferred
+ Be at least 21 years of age
+ Be able to speak, read and write fluent English
+ Be able to work a seven-day, 70-84 hour week with limited time off
+ Be able to adhere to Disney Cruise Line appearance guidelines
+ Enjoy working in a high-volume, fast-paced, guest-service oriented environment
+ Be flexible with your work schedule, job duties and work locations
+ Appreciate diversity among guests and crew
Additional Information :
This is a SHIPBOARD role.
Applicants must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
+ Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
+ Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
+ Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
+ Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
+ Be comfortable living in a confined space with strict rules and regulations
+ Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Job ID: 1229237BR
Location: United States
Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Source : The Walt Disney Company