Operations Coordinator - NorthPoint Health & Wellness Center

Overview:

The mission of NorthPoint Health & Wellness Center's (NorthPoint) is to create a healthier community. Three pillars provide the foundation for serving the North Minneapolis community.

Whole-Person Integrated Care

NorthPoint offers a continuum of social and health services that integrates medical, dental, and behavioral health with human services to improve quality of life. We strive to serve our community by addressing the physical, behavioral, social, and spiritual aspects of health in culturally responsive and trauma-informed ways.

Building Community Well-Being

A community's sense of well-being includes social, economic, environmental, cultural, and political conditions identified by the members of a community as essential for them to "flourish and fulfill their potential." To build and nurture community well-being, we must understand that population we serve to improve their health, safety, and access to the services they need.

Health Equity

NorthPoint is committed to health equity that requires valuing everyone. We strive to reduce the social, economic, and health inequities experienced by the community and the people we serve. We work with community partners to support people in reaching their full health potential.

General Job Statement:

The Operations Coordinator will manage the scheduling of the conference center rooms, coordinate the room set-up details and work directly with the guests to handle individual requests and needs. This multi-faceted position will need to be proficient with the conference center equipment, technology and have the ability to perform routine troubleshooting.

This position is regularly scheduled to work part-time, 25-29 hours weekly. The primary schedule for this position would be Monday through Friday with evenings and Saturday support as needed.

Minimum Qualifications:

• High School diploma or equivalent required.
• Three to five years of successful hospitality/retail/customer service experience.
• Minimum of two years of office management or administrative support experience scheduling, planning, and organizing events.
• Excellent customer service delivery standards with the ability to multi-task and address customers' needs, and/or facility issues.
• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
• Ability to work independently, prioritize effectively and make decisions.
• Ability to form and maintain internal and external partnerships that support the organizational mission, values, and goals.
• Excellent verbal and written communication skills with a high-level attention to detail, maintaining clear and effective dialog with customers and the community.
• Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, Microsoft Teams as well as proficiency with various technology including mobile and audio-visual devices.
• Able to work a flexible schedule to include evening and weekend hours.
• Must be able to lift 50 pounds.
• Being the first point of contact for all room issues, providing timely response and coordination.
• Greeting visitor in a polite, friendly, and professional manner.

Benefits and Perks:

Our workforce reflects the community we service, and we work hard to embrace diversity, inclusion, equity, and belonging. The organization encourages everyone at NorthPoint to bring their authentic selves to work every day. We offer a variety of programs and family-friendly benefits to all of our employees.

• Employer Paid Basic Life Insurance Policy, Short-Term and Long-Term Disability Coverage

The passion and dedication of our employees makes NorthPoint a great place to work! If you are seeking a rewarding and challenging position that makes a difference in the community visit our website at www.northpointhealth.org and express your interest under Employment Opportunities Human Services.

EOE

M/F/D/V