Operations Coordinator - City of New York

IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT PRINCIPAL ADMINSTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking, and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the business centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

An Operations Coordinator is needed in the Consolidated Adjudications Unit (CAU) of the DOF's Customer Operations/Adjudications Division to support the Supervisor and the unit. The CAU is available for those brokers and representatives who are representing corporations and companies with more than 10 summonses, contest their summonses. The CAU adjudicates approximately 800,000 summonses per year.

The unit is charged with implementing the Mayor's vision of virtual hearings. This process would provide customers with the option to request a virtual hearing and avoid the need to come into the City for a hearing. This is an ongoing project which involves training for all staff and Administrative Law Judges alike on how to use a new virtual system.

The Operations Coordinator will be expected to:

- Along with the Supervisor, oversee projects regarding the automation of CAU, working closely with DOF's technology department and vendors.
- Assist unit employees, vendors, brokers and their representatives, and the public regarding technical issues pertaining to CAU document retrieval and hearings.
- Maintain a comprehensive records management system.
- Ensure all Electronic Case Folders (ECF's) issues are addressed.
- Ensure operational workflow is constant and the possibility of any backlog is addressed immediately.
- Ensures files are kept up-to-date and easy to retrieve.
- Work closely with the Supervisor to monitor, evaluate, and analyze operational systems for quality control.
- Special projects and assignments as instructed.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.