Operations Director - Dyrect

Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. As Operations Director based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Purchasing Marketing and ownership to strategize and solve problems quickly. 

Responsibilities include...

• Establish KPI’s for the operations function

• Build and refine customer service function with a focus on speed and innovation

• Monitor and improve customer conversion rate, retention rate, and average ticket

• Collaborate with marketing and purchasing teams to refine menu offerings and promotions

• Select, train, mentor, and develop team members to build a cohesive and stable team

• Monitor and improve purchase rate

Requirements…

• 5 years of previous experience in relevant operations and/or customer service role

• Experience in a start-up environment

• Experience with eCommerce and/or logistics platforms like Dutchie and Blaze 

• Industry experience in cannabis delivery or other app-based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, goPuff, EatStreet

• Ability to work from our Irvine headquarters and travel to various locations throughout the region

• Ability to work in a fast-paced environment- the design, build and drive the car all at once