Operations Enterprise Applications Specialist - Togetherwork

Job Summary 

Togetherwork is a growing organization that provides online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. 
We offer software products and managed services to a range of groups, including fraternal organizations, museums, nature centers, pet services, universities, dance studios and zoos. 

At Togetherwork, we are building the leader in Group Management Software and Payments by acquiring companies that connect people with the institutions most important to them. Our group of innovative business lines are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun.
 
Togetherwork Operations is looking for a Zendesk System Specialist to join us. We're looking for an employee who would handle the maintenance, configuration, and reliable operation of Zendesk. You need written and verbal communication skills and a results-oriented outlook. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. This is a full-time job at 40 hours per week.

Responsibilities

• Perform administration tasks, including user/group administration, security permissions, group policies, and resource monitoring
• Troubleshooting unexpected behavior, and act as a liaison between internal teams and technical support
• Work with the Operations Enterprise Applications team to manage tasks and projects – including scheduling meetings, editing and sending follow ups, and maintaining SOPs
• Perform routine/scheduled audits of the systems
• Help with migrations and implementations for newly acquired companies

 Requirements

• Experience with Zendesk and monday.com preferred
• Proficiency with Windows OS/MS 365
• Must be able to work from home independently and in a team setting.
• Strong problem-solving skills, including the ability to quickly assimilate to new technology
• Ability to work under pressure, both independently and within a team, in a fast-paced environment
• Strong interpersonal and communication skills, including active listening, reading comprehension, speaking, and writing.
• Ability to multi-task, prioritize and proactively handle obstacles
• Ability to understand and relate to our internal customers' needs, objectives, and goals
• Professional, confident demeanor 

Excited about this role but don't meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

This role would be a good fit for someone who has used Zendesk as a Customer Support Representative and is looking to move into a more technical role. We are looking for a strong work ethic, a curious mindset and openness to learn. We will consider candidates who may need a little training to bring skills up to the desired level.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $40,000- $45,000 USD per year plus bonus

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.