Operations Manager - AIMS - NOKIA

Nokia AIMS is a dynamic startup within the larger Nokia organization, revolutionizing the logistics industry with cutting-edge hardware-as-a-service solutions. Our innovative autonomous drones streamline warehouse operations, delivering unparalleled efficiency and precision. We are seeking an experienced Operations Manager to help AIMS as we rapidly grow.
Role description:
The Operations Manager will oversee all customer-facing operations, including pre-sales, new customer onboarding, end to end system deployments, and customer support. The Manager is also responsible for maintaining, repairing and ensuring high availability of a fleet of drones. This role requires an understanding of the warehouse and logistics industry, warehouse management systems and/or robotics. The ideal candidate will be a strong operations leader, managing a growing team of technicians and support folks.

* Customer-Facing Operations: Oversee all customer-facing operations, ensuring exceptional service delivery and customer satisfaction.
* Customer Onboarding and Deployments: Manage the onboarding process for new customers, ensuring smooth and efficient deployments of AIMS system and backend integrations.
* Customer Support: Develop and implement support processes to address customer issues promptly and effectively.
* Hardware and Device Maintenance: Ensure high availability and reliability of drone systems through proactive maintenance and timely repairs.
* Vendor Management: Work closely with vendors for ordering of hardware, RMAs and repairs, and general vendor support.
* Team Management: Hire, train, and manage a team of technicians and support staff, providing leadership and guidance to ensure operational excellence.
* Customer Advocacy: Act as the voice of the customer, providing feedback to product development teams to drive continuous improvement.
* Operational Procedures: Develop and implement standard operating procedures for customer deployments, hardware maintenance, and support.
* Performance Monitoring: Monitor and analyze operational performance metrics, identifying areas for improvement and implementing solutions.
* Relationship Management: Establish and maintain strong relationships with customers, addressing their needs and resolving any issues promptly.

• Bachelor's degree.
• Proven experience in operations management, preferably with a logistics, hardware or enterprise technology company working with complex technology
• Understanding of the warehouse and logistics industry and warehouse management systems.
• Strong leadership skills with experience managing and developing a team.
• Excellent problem-solving and analytical skills.
• Exceptional customer service skills with the ability to build and maintain strong relationships.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  

What would make you stand out:

• Understanding of hardware maintenance and technical support processes.
• Experience in the drone or robotics industry.

This role is onsite in New Providence, NJ. You must be authorized in work in the US without sponsorship - we are unable to sponsor candidates for this role.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role) All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.