Operations Manager - Intermountain Health
Albany, NY
About the Job
Job Description:
We are looking for a candidate with Agent Experience. This person will oversee external agent training, onboarding, education, events and operations for the Agent Experience team. Responsibilities include curriculum development, agent communication, event planning and execution, agent complaints, relationship building, system and process improvement.
Essential Functions
+ Lead and collaboratively work other departments to solve escalated service issues that impact agents and agencies with a focus on quick resolution.
+ Managing responsibilities including leading, coaching, hiring, firing, disciplinary action, department budget, etc.
+ Manage, maintain and revise process workflows with focus on improved efficiency and automation; emphasis on improving operational capacity; support operationalizing new product offerings by working with cross functional teams to develop training content; work closely with Salesforce and Link teams to improve efficiency, automation, and key metrics.
+ Support Agent Experience director by attending meetings, providing input on improving agent support, make recommendations for agent education opportunities following agent and agency input, etc.
+ Develop relationships by meeting regularly with coordinating departments to help resolve agent issues and concerns.
+ Address Agent Experience team support issues in relations to system improvements and resources.
.
Skills
+ Customer relationship building
+ Health insurance expertise
+ High-level computer skills and proficiency in software programs
+ Process and project management skills
+ Excellent written and oral communication skills
+ Presentation skills to large groups
+ High-level problem solving and negotiation abilities
_Minimum Qualifications_
Bachelor’s degree or five years of professional experience in health insurance, management, marketing, or sales. Degree must be obtained through an accredited institution. Education is verified.
Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
- or -
Five years of professional experience in health insurance, management, marketing, or sales.
- and -
Five years health insurance industry experience.
_Preferred Qualifications_
Five years’ experience with Select Health in an operational, management, marketing, or sales role.
Physical Requirements:
SH only
Manual dexterity, hearing, seeing, speaking
Location:
SelectHealth - Murray
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$37.98 - $58.61
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
We are looking for a candidate with Agent Experience. This person will oversee external agent training, onboarding, education, events and operations for the Agent Experience team. Responsibilities include curriculum development, agent communication, event planning and execution, agent complaints, relationship building, system and process improvement.
Essential Functions
+ Lead and collaboratively work other departments to solve escalated service issues that impact agents and agencies with a focus on quick resolution.
+ Managing responsibilities including leading, coaching, hiring, firing, disciplinary action, department budget, etc.
+ Manage, maintain and revise process workflows with focus on improved efficiency and automation; emphasis on improving operational capacity; support operationalizing new product offerings by working with cross functional teams to develop training content; work closely with Salesforce and Link teams to improve efficiency, automation, and key metrics.
+ Support Agent Experience director by attending meetings, providing input on improving agent support, make recommendations for agent education opportunities following agent and agency input, etc.
+ Develop relationships by meeting regularly with coordinating departments to help resolve agent issues and concerns.
+ Address Agent Experience team support issues in relations to system improvements and resources.
.
Skills
+ Customer relationship building
+ Health insurance expertise
+ High-level computer skills and proficiency in software programs
+ Process and project management skills
+ Excellent written and oral communication skills
+ Presentation skills to large groups
+ High-level problem solving and negotiation abilities
_Minimum Qualifications_
Bachelor’s degree or five years of professional experience in health insurance, management, marketing, or sales. Degree must be obtained through an accredited institution. Education is verified.
Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
- or -
Five years of professional experience in health insurance, management, marketing, or sales.
- and -
Five years health insurance industry experience.
_Preferred Qualifications_
Five years’ experience with Select Health in an operational, management, marketing, or sales role.
Physical Requirements:
SH only
Manual dexterity, hearing, seeing, speaking
Location:
SelectHealth - Murray
Work City:
Murray
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$37.98 - $58.61
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.
Source : Intermountain Health