About Timeless Select LLC

Timeless was founded in 2013 with the vision of creating a Leading Lifestyle Brand around Cannabis products that are efficient, safe & discreet to use. Our passion for R&D and Brand building has led Timeless to be one of the most innovative brands in the market. 

Community, Culture, and Legacy are the building blocks of what we do at Timeless. We always have and will continue to work with local businesses, artists, charities, and dispensary partners to support the movements that we believe impact our industry and world for the better. 

About the role

Operations Managers oversee operational activities at every level of an organization. The Ops Manager manages all teams that fall under operations: production, accounting, distribution, and inventory. A problem-solving mentality is essential in organizing and monitoring workflow to ensure maximum performance and quality within all ops teams. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material/resources, and securing compliance.

Responsibilities

• Oversee production by creating and reviewing production team schedules, clarifying team members' expectations, and monitoring and maintaining materials and supplies inventories.
• Set ambitious production goals and communicate them to key personnel.
• Work with other managers to formulate objectives and understand requirements to achieve company objectives.
• Organize and coordinate workflow for the Production Team to produce finished goods while maintaining safety, quality, and standards that meet specifications and deadlines.
• Monitor production to predict and identify effects on supply chain activities.
• Use information systems to control stock levels, inventory accuracy, and orders.
• Define and track KPIs for your direct reports. 
• Evaluate and conduct performance reviews; provide coaching and guidance to production team members.
• QA/QC duties that include data review of analytical testing for quality and consistency.
• Inspect physical conditions of equipment, order testing, maintenance, repairs, or replacements; clean and maintain equipment and facility following standard operating procedures to comply with legal regulations.
• Create SOPs, training records, and related documentation as needed
• Cash and check handling/depositing
• Oversee distribution by creating a schedule that ensures we are providing customers with their orders in a timely manner while also ensuring that the routes make sense logistically for the company.
• Oversee the inventory team to ensure that materials/products are received accurately and in a timely manner.
• Aid inventory in end-of-month reporting to ensure the accuracy of reports and use data to maintain inventory levels necessary for production.
• Work alongside Sales to ensure that everything necessary for them to meet goals and increase sales is always available.
• Work with other market managers to formulate objectives and understand requirements.
• Estimate and manage COGS
• Organize workflow to meet specifications and deadlines
• Monitor production to resolve issues in the moment. Create simple solutions and update SOPs to reflect current operations.
• Plan and prepare order lists for all raw consumables to be approved by the National Production Manager.
• Submit requests for maintenance work, purchasing of equipment, etc.
• Submit all new orders for lab testings (Confident Cannabis, LIMS, etc.)
• Ensure output meets quality standards.
• Enforce health and safety precautions daily to ensure Timeless is always operating in accordance with local state laws and regulations.
• Provide upper leadership with a daily production tracker update with full explanations of goals.
• Communicate with HR on workforce management needs of the production department.
• Hold weekly meetings with facility leadership to create daily, weekly, and monthly production goals.
• Be able to give and receive feedback openly.
• You show a high level of professional maturity and emotional intelligence
• Siphon, through qualified candidates, holds interviews via phone, zoom, and in person.
• Hire and Train qualified candidates.
• Always ensure all employees physically have their FA cards on them as it is a part of their uniform.
• You have the ability to socialize and lead organizational change and demonstrate an ability to drive individual and team accountability.
• Maintain a positive company culture.
• Identify and implement process improvements to enhance productivity, reduce waste, and increase efficiency.
• Use and continually develop leadership skills
• Seek out new and innovative ways to increase business
• Allocate labor resources where needed according to set/accomplish production goals
• Oversee all time adjustments, time off requests, time edits, etc, to ensure accurate timekeeping and labor allocations
• Ensures that all functions are performed to the highest standard of quality and compliance and successfully conforms to all state regulations, organizational standards, policies and procedures, safety and security protocols
• Maintains the highest levels of cleanliness and sanitation inside the Production facility.  Participates in the clean-up of equipment and the workplace at the end of every day during the walk final walk-through
• Keep a Fun, Edgy, and Caring Culture
• Presents KPI targets and results during weekly management meetings with the Production Manager, Production Supervisor, and Captains; collaborates cross-functionally to find unique areas of continuous improvement

Candidate Qualifications

Skills

• Excellent leadership skills, including the ability to set goals and motivate positively
• Strong decision-making and a results/ data-driven approach
• Exceptional problem-solving skills
• Demonstration of exceptional communication skills, including writing, speaking, and active listening
• Strong attention to detail
• Proficient in MS Office, Spreadsheets, and ERP software 
• Understanding of quality standards and health & safety regulations
• Ability to perform calculations.
• Ability to work within established warehouse procedures and practices
• Strong organizational skills and attention to detail
• Ability to troubleshoot issues effectively.
• Full understanding of the state compliance
• Ability to work independently or in a team setting to solve problems positively across departments and interact professionally and as a team player with all levels of contacts, internal and external
• Ability to learn and manage ERP systems
• Basic understanding of the Leaf Trade platform
• Excellent attendance record required 
• Strong decision-making skills and a results/data-driven approach

Experience

• 2+ years of direct experience with team management, performance evaluations, and KPIs
• 3 - 5 Years of experience in a similar operations role

Educational Background / Certificates

• Bachelor's degree in a related field of study (preferred)
• Deep knowledge of production management

Additional Qualifications

• Must consent to a criminal background check performed by the Company and/or the State of Illinois
• Employment offers are contingent upon the successful completion of the criminal background check conducted by the State of Illinois
• Must have valid Identification 

Physical Demands: 

(The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job(s).

• Must occasionally lift and move up to 75 pounds
• Must be able to be perform all duties on their feet during an 8, and up to a 12 hour shift
• Throughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the work day.

Full-Time Benefits

Insurance Benefits: 

(available on the 1st of the month following 60 days of employment)

• Health Insurance - Employer sponsors up to 50%
• Dental Insurance - Employer sponsors up to 50%
• Vision Insurance - Employer sponsors up to 50%
• Short Term Disability
• Long Term Disability
• AD&D Life Insurance
• $20,000 Basic Life Insurance - Employer sponsors 100%

Time Off Benefits: 

• A minimum of 10 paid holidays each calendar year
• Sick time - available after 90 days of employment
• Vacation time - available after 1st year of employment 
• Paid Parental Leave - available after 1st year of employment

Bonus Opportunities

• Annual Performance-Based Bonus (pro-rated for full-time start date)
• Employee Referral Bonuses - eligible after 90 days of employment

Additional Perks:

• $50.00 monthly Cell Phone Stipend (eligible on the first payroll of the new month)
• Employee discount on website merchandise
• Positive Cannabis Culture