Operations Manager - ATS Services Inc

Summary 

The Operations Manager is responsible to be a key resource for ATS Specialized by planning, directing, and controlling operational functions, supervising, and coordinating the activities of company employees, and guiding quality, efficiency, and productivity improvement efforts. 

Education and Experience 

• Bachelor's degree (B.A.) from a four-year college or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience in the transportation industry 

• Firm understanding of the commercial transportation industry with a strong working knowledge of operations, logistics and transportation principles 

• Self-motivated, financially driven, results oriented to maximize every aspect of our business. 

• Proficient in Microsoft Office (Word, Excel, and Outlook) required. 

• Must be self-motivated, able to multi-task and work independently. 

• Must be a team player, amenable to a variety of work projects. 

• Must be analytical with the ability to apply data. 

• Must be able to maintaina high level of confidentiality. 

• Must be proficient in responding to internal and external customer situations, responding to customer needs as required. 

• Must be able to both think creatively and provide creative contributions to projects. 

• Excellent communication skills (written, listening and verbal). 

• Willing and able to travel infrequently, including overnight travel. 

Essential Duties and Responsibilities 

• Plan, direct, and control operational functions of ATS Specialized, Inc. 

• Actively engaging in customer and business relations, pricing, equipment purchasing, and operational efforts. 

• Manages fleet productivity by tracking critical performance indicators. 

• Recommends and implements appropriate plans for improvement. 

• Assist Fleet Managers with drivers' day-to-day personal, financial, productivity, training, and service needs, reviewing and reconciling related reports. 

• Proactively resolving and minimizing problems, and assisting with and/or handling counseling, training, communication, discipline, and terminations as needed. 

• Assist Fleet Managers with DOT-regulated issues including drug tests, log hours, and other safety –related matters, providing direction and ensuring scheduled completion and/or resolution. 

• Conduct exit interviews when drivers terminate their employment. 

• Establish operating budget and strategic plan, ensuring that all company and department goals are met. 

• Continuously seeks to improve departmental quality, efficiency, and productivity standards. 

• Create updates and/or revises company processes, tools, and resources, etc. 

• Supervise and coordinates activities of operations employees. 

• Hires, disciplines, and terminates employees. 

• Monitor employee's performance, prepares and conducts employee performance appraisals, recommends promotions, salary adjustments, and offers assistance and direction when needed. 

• Assign, schedule, and review work, ensuring that all areas are adequately covered. 

• Establish goals and work standards 

• Administer company policies and procedures 

• In support of ATS's culture, all employees are expected to consistently, effectively and reliably perform in accordance with the Company's values as set forth in our core competencies and behaviors (All Employee Competencies and Manager Competencies).  

• Position may require work responsibilities outside of normal business hours and infrequent travel may be required.   

• Perform other duties and responsibilities as assigned. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Constantly in a stationary position and occasionally will move around. 

• Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s). 

• Constantly conversing with internal and external customers in person or via phone system. 

Supervisory Responsibility 

Carry out supervisory responsibilities in accordance with ATS's policies and applicable laws.  Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.