Operations Representative-#200 - Museum of Science

Operations Representative

Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

SUMMARY STATEMENT:

The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, school group check in and logistics, and special exhibits.

Participate in the Guest Service Program to support the Museum’s commitment to providing our guests and colleagues with a welcoming and comfortable environment:

• The Guest Service Orientation (Mandatory)
• The Guest Service Experience

RESPONSIBILITIES:

• 20,000 - 50,000 guests per week depending on the season.
• Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
• 1,000 – 3,000 school children per day during the school year.
• Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
• This position requires dressing in accordance with specified appearance standards/dress code.

WORK SCHEDULE:

Tuesday and Wednesday 8:45-5:15pm, Thursday 9:30am-5pm, Friday 9:30am-6:00pm, Saturday 8:45-5:15pm (Tuesday-Saturday Schedule)

REPORTS TO:

Manager, Visitor Services & Venue Operations

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• 6 or more months of customer service experience.
• Demonstrated customer service skills and communications skills.
• Demonstrated attention to detail.
• Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
• Proven success working independently

STARTING SALARY:

Non-Exempt (Hourly). $15.03/hour

BENEFITS:

Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, commuter spending plan, 15 vacation days, 12 holidays, 10 sick days, medical, dental, and vision insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, a Museum membership, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more!

VACCINATION POLICY:

Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.