Operations Support Specialist - Movate

The Maps Global Collections team is currently seeking a versatile individual (1) for the role of Operations Support Specialist based onsite in Austin, who will play a pivotal part in supporting the Client's data collection systems. This position requires the ability to juggle priorities in a fast-paced environment. Strong troubleshooting skills and hands-on experience with systems are essential.

Key Qualifications:

- Ability to adapt and thrive in a dynamic, fast-paced environment.

- Willing to help with advanced training and creation of documentation.

- Strong organizational skills with the ability to prioritize tasks effectively.

- Comfortable escalating and communicating when data or tooling challenges arise.

- Adaptable and able to learn new projects, tools, and processes.

- Strong analytical skills with the ability to gather and interpret data effectively.

- Proven ability to meet deadlines without compromising quality.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

- Detail-oriented with a commitment to accuracy and efficiency.

- Comfortable with Mac and iPad software and applications. Troubleshooting a plus.

- Comfortable with productivity software such as Numbers, Quip, Box.

- Experience running diagnostics, firmware updates, to resolve hardware/software issues a plus.

- Advanced knowledge of MacOS and iOS

- Basic knowledge of AppleScript, Automator and Python a plus 

- 1-2year technical support or other problem-solving experience preferred, not required

Description:

The ideal candidate for this role is a proactive team player capable of wearing many hats, from handling high-priority projects to managing routine administrative tasks. The candidate should be self-driven, detail-oriented, and capable of independently driving investigations and projects forward while maintaining operational excellence.

Responsibilities:

Drive and organize investigations, ensuring timely completion and alignment with organizational objectives.

Foster collaboration with cross-functional teams to manage testing activities effectively.

Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions.

Triage arising issues in the field, prioritizing them based on urgency and impact on operations.

Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency.

Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.