Operations Support Specialist - Hire Velocity

The Operations Support Specialist will be responsible for monitoring performance reporting for their assigned regions/stores. The purpose of this position is to optimize daily activities and performance of the business. The operational support specialist will work to improve the operations of the organization so that we become more effective, efficient and compliant. 

Joining the team makes you part of the largest specialty retailer for kitchen and bath in the United States, providing our customers with a the best selection of cabinets, flooring, bath vanities, countertops, backsplashes, knobs and pulls, closet systems and installation.

Must be comfortable traveling in office M-F, there are no remote work options at this time. 

Benefits: Medical, Dental and Life insurance is available at no charge to the employee. Additional family member coverage is available at reasonable prices.

Optional Benefits Include: Vision, short term and long term disability insurance and 401K with 100% employer match of first 3% of contributions and 50% match on the next 2% of contributions.

GENERAL RESPONSIBILITIES:

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. 
• Assisting with the implementation of new processes and procedures. 
• Identifying ways to improve customer experiences. 
• Tracking and reporting on operational performance. 
• Maintaining policy and procedure documents. 
• Manages quality, costs and the efficiency of the organization. 
• Reengineers processes to improve efficiency. 
• Recommends process improvements for every day operating procedures.  
• Review unassigned HOT leads daily, work with Store/Regional teams to get customers processed quickly. 
• Review/monitor Store write off SOs and report address as needed  
• Run open orders report weekly. Validate stores are fulfilling orders, claim parts, and samples daily. 
• Run open invoices report, focusing on aging invoices. 
• Ensure required training classes are up to date, validate forklift certifications. 
• Run store inventory report weekly, contact stores and reallocate any available inventory. May also process any items needing moved to “As Is”. 
• Validate maintenance issues are being handled in a timely manner, follow up on any outstanding. 
• Review RMA report weekly, work with Store manager to clear any open RMA’s by cancelling or processing.  
• Review inventory discrepancies reported at store level. 
• Actively engaged in the OS&D process (Over/Short and Damaged) with both store and DC 
• Review orders for allocation issues at store level 
• Initiate pullback from store to DC 
• Write SO, PO, and TO’s as needed for inventory corrections and/or pullbacks at store level 
• Guide stores through doing a physical inventory as needed 
• Reporting of specified metrics on weekly/monthly basis 
• Ensure stores are operating on current SOPs 
• Managing day-to-day operations. 

GENERIC SKILLS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required as a full-time employee in order to perform all the essential functions.

The requirements listed below are representative of the knowledge, skill and/or ability required.

• Proven experience in sales, retail or corporate roles
• Skill in the analysis and re-engineering of systems, processes, and procedures.
• Skill in organizing resources and establishing priorities.
• Records maintenance skills to include database development and management.
• Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.
• Advanced verbal and written communication skills.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Competency in NetSuite, 2020 Design, and Microsoft Office, Excel and Teams
• Able to work under a flexible schedule

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must have ability to stand for long periods. Is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.

The employee must be able to lift and/or move up to 50 pounds repeatedly.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be occasionally exposed to heat and/or humid conditions.

This job description is intended to describe the essential functions and general content of the requirements for the position. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to change the functions and responsibilities of this position as necessary, at any time.

 EDUCATION/EXPERIENCE:

• High School Diploma or Equivalent.
• 1 year experience in high volume retail setting helpful.
• Proficient in MS Excel.