Operations Support Specialist - Bevara Building Services
Pewaukee, WI
About the Job
About Bevara
At Bevara, we are completely focused on giving our team members the tools and support needed to achieve their professional goals. We have an incredibly dynamic and interactive team-focused culture. Bevara encourages a healthy work-life balance and we’re proud to say we work hard and play hard!
About the Position
We are looking for the right person to add to our current stellar operations team. The Operations Support Specialist is the lifeline between our clients, our technicians, and Bevara itself. Our ideal candidate is someone who is ready to dive right in, help wherever possible, and is capable of having polished and professional client interactions while also being able to get into the nitty gritty details with our technicians.
Responsibilities:
- Create and assign work orders for field technicians and engineers
- Provide excellent customer support to clients and field technicians
- Schedule and dispatch mobile technicians for assigned market
- Communicate with remote technicians and customers via phone and email
- Assist remote technicians with scheduling outside vendors in a timely manner
- Must be able to handle a large volume of inquiries daily
- Help create and improve SOP’s (Standard Operating Procedures)
- Assist with entering hours/confirming time sheets for technicians on a weekly basis
- After-hours availability is required for emergency situations
- Other duties as assigned
Requirements:
- High School Diploma (or GED or High School Equivalence Certificate)
- A minimum of 1-2 years previous commercial building operations, property management, dispatching or related experience required
- Proficiency with computer applications, such as Microsoft Office Suite, is required
- Previous experience with electronic work order systems is a plus
- Must possess strong organizational skills
- Must be comfortable in a fast paced, ambiguous, and agile environment
About Bevara’s Benefits
- Annual increase and annual bonus based on performance
- Full range of health benefits for employees and their families
- 401(k) retirement plans with company match starting Day 1!
- Company provided life insurance plan
- PTO (Paid Time Off)
- Paid holidays
- Educational assistance
- Cell phone reimbursement
- Free parking
- An unbeatable work environment