Operations Vice President - SMBC
New York, NY 10017
About the Job
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $91,000.00 and $130,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
The VP, Titles and Insurance - is a member of the Operations Department of SMFL and is responsible for the processing of all titles, registration and violations of all titled vehicle for SMFL's transactions and assist with daily operational activities. They are also responsible for managing the follow up process of all insurance expirations and deficiencies, and is fully knowledgeable on regulations and continuously identifies, implements and maintains process improvements for the Operations department. The role reports to the SVP, Operations and assists in the management of stakeholders, dealers and customer expectations.
Role Objectives: Expertise
- Process all title and registration transactions for customers in all States where SMFL has transactions, with a short turnaround timeframe.
- Oversee the insurance follow up process to insure that customers have valid insurance in place. Work with 3rd party vendors to manage the process and reduce SMFL risk.
- Maintain and keep current title and insurance information in Aspire.
- Manage registration and titling inventory for all States, reconciling through physical audits.
- Audit and reconcile related billing by working with dealers and/or customers.
- Follow-up with customers/dealers on the delinquent titles, communicate with DMV as necessary to solve the issue.
- Provide reporting to Management including but not limited to on delinquent titles, and any ad-hoc report that might be required from time to time.
- Collaborate with Accounting, Asset Management, Marketing and customers to resolve all traffic violations/fines, sales and property tax issues.
- Resolve all repossessions, salvage, duplicate and corrected titles with various State DMV's.
- Provide support to the Operations team including but not limited to UCC filing, documentation, audit preparation and various operational daily activities as needed.
- Other special projects and assignment as required by the supervisor.
- Work with 3rd party vendors to manage title process from inception to release.
- Facilitate monthly missing title meetings with sales and asset management teams.
- Develop reporting that represents SMFL risk and progress toward missing title and insurance resolution.
Qualifications and Skills
- 7 - 10 years of specialized experience
- 5 years of work experience in a leasing company environment or title registration clerk experience at a truck dealership
- Knowledgeable of the paperwork requirement and all aspects of titling work of titled vehicle for all States in which SMFL conducts business.
- Knowledgeable of the financing/leasing of titled motor vehicles from the MSO through titling/registration, working with various state DMV's to obtaining repossession/duplicate/corrected titles.
- Working knowlesdge of insurance requirements. Follow up with 3rd parties and direct customers for missing or expired insurance certificates. Work with customers and insruance companies to resolve deficient insurance requirements.
- Proficient with Microsoft Office Suite and possess generally strong computer skills for data processing, excel worksheet computations, and research presentations.
- Strong Analytical and problem solving skills
- Excellent organizational, attention to detail and ability to complete assignments in a timely manner.
- Ability to work in a cross-functional environment.
- Strong business professionalism and work ethic.
- Ability to multi task and work independently.
- Must be able to provide best in class customer service .
Additional Requirements
D&I Commitment
Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.