Ops Tech Support Analyst - JYG Innovations

About JYG Innovations

JYG Innovations (JYG) is a professional solutions and services company focused on providing innovative and exceptional service in the Defense, State/Local and Commercial sectors. With a primary focus on IT Solutions, Cyber Security, Research and Analysis, and Medical/Clinical Staffing, JYG continues to receive exceptional customer satisfaction surveys due to the outstanding technical expertise and performance of its employees and strategic partners.

Overview:

The Ops Tech Support Analyst will support the Business and Enterprise Systems (BES) Directorate in achieving Financial Improvement and Audit Readiness (FIAR) and Federal Information Systems Control Audit Manual (FISCAM) compliance through the integration of the BAT with CAST Imaging. This integration will enhance project management, system engineering, and software development capabilities for BES Programs, while ensuring secure code development, effective compliance management, and alignment with regulatory requirements.

Job Title: Requirements Manager

Location: Remote supporting MGM OPR

Employment Type: Full Time

Targeted Start Date: October 2024

Essential Job Functions and Responsibilities:

• Analyze organizational operations to identify problems and develop effective solutions, drafting procedures to improve operational efficiency.
• Gather and secure information through employee and customer interviews, report reviews, operational analysis, and database assessments, determining relevant data and analysis methods.
• Document and present findings and recommendations in detailed reports.
• Develop practical solutions by defining system or process requirements, analyzing alternatives, and preparing system specifications using statistical analysis, simulations, and optimization techniques.
• Identify workflow and system improvements, providing advice to management and collaborating with operations teams to implement changes.
• Collaborate with analytical teams on complex issues and assist employee teams in implementing proposals.
• Develop project estimates, including phases, personnel requirements, and costs.
• Provide system support, write documentation, conduct training, and meet with users post-implementation to assess system effectiveness.
• Maintain and enforce organization standards, ensuring system integrity and security.
• Maintain professional and technical knowledge by attending workshops, reviewing publications, building personal networks, and benchmarking best practices.

Requirements:

• Bachelor's Degree
• At least 4 years work experience directly relating to operations tech support analysis
• Secret Clearance

Highly Desired:

• Skills in developing documentation, providing training, and offering post-implementation support to employees and customers on new or revised systems.
• Willingness to attend workshops, review professional literature, and stay up-to-date with industry trends and technologies.
• Knowledge of security protocols and best practices to ensure system integrity and protect sensitive information.
• Documentation and Reporting: Proficiency in documenting configuration processes, maintaining detailed records, and generating reports for compliance and audits.
• Must be able to pass a background screening

JYG Innovations is committed to hiring and retaining a diverse workforce. JYG Innovations is an equal opportunity/affirmative action employer and does not discriminate on the basis of race, color, creed, sex, national origin, religion, age, disability, pregnancy or veteran status. We welcome the employment of women, minorities, veterans and individuals with disabilities in our workforce. If you are in need of special assistance, please contact our Human Resources Department. Interested parties may view our Affirmative Action Plan for Veterans and Individuals with Disabilities by contacting the Human Resources Department. JYG Innovations participates in E-Verify.