Orders & Billing Associate (Irving, TX) - Fotona

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.

Fotona is seeking an Orders & Billing Associate to join our team based at our US headquarters in Irving, Texas. The Orders & Billing Associate will be a key team player in the Operations Department providing support for our customers around the US.

The Orders & Billing Associatewill conduct order processing promptly, answer a multi-line phone system, and receive, screen, respond to, and distribute customer requests.  They will also process AR and Service billing, enter and update various logs, and communicate daily with specialized team members. The Orders & Billing Associate will work closely with the Administrative Operations Manager, Orders & Billing Supervisor, Shipping Department, andvarious internal departments. Ideal candidates will have customer service, administrative/clerical, and collection experience.

This Orders & Billing Associate will succeed by employing a combination of exceptional customer service skills, positive team collaboration, engagement, and dedication.   

Key Responsibilities:

• Process orders and document discrepancies on various logs (training provided).
• Complete tax and credit card processing (training provided).
• Assist the Accounting Department with funding directives (training provided).
• Process billing for Service Desk (training provided).
• Make collections on past due Account Receivable service payments (training provided).
• Process returns and refund fulfillment for Service and Orders & Billing Departments (training provided).
• Manage a multiline phone system (training provided).
• Act as communication liaison between Orders & Billing Department and other internal departments.
• Adhere to departmental Standard Operation Procedures.

Skills and Abilities:

• Attention to detail, highly organized, with a focus on the quality of results.
• Strong problem-solving skills, self-motivated, and proactive, able to work well with little direct supervision.
• Excellent verbal and written communication skills and the ability to interact professionally and effectively with customers and internal personnel.
• Curiosity about products and approaches, and a get-to-know-how-it-works attitude.
• Flexible, with the ability to multitask and manage time efficiently.
• Ability to work independently as well as in a team environment.

Requirements:

• At least 1 year of experience in the Customer Service, Administrative, or Clerical fields.
• Ability to lift and carry up to 20 lbs., ability to lift and carry over 20 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters rarely.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.
• High school diploma or equivalent required.

Compensation:

• Competitive pay based on experience.
• Excellent benefits package including Medical, Dental, Vision, and Life Insurance.
• 401(k) with matching.
• 2 Weeks of Paid Vacation & Paid Company Holidays
• Opportunity to develop and grow a career within a fast-growing and industry-leading company.

*Fotona is an equal-opportunity employer.

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