Originations Services Analyst - Origence

We are looking to hire a talented Originations Services Analyst!

Responsible for supporting the Sr. Originations Services Analyst in the administration of new client/new product implementations within Origination Services with an emphasis on optimizing the experience and achieving exceptional results. Participate in the development, administration, and refinement of the onboarding and implementation process. Define, house, and communicate process best practices and industry best practices to clients to achieve best possible results. Assist clients in developing guidelines using BPO programs. Provide training and coaching on systems and processes during the implementation phase. Provide clients feedback for suggested enhancements to support improved outcomes during structured client reviews. Imagine, innovate, identify, and implement improved processes to increase efficiencies within the department. Works cross-functionally with all other departments within CU Direct including but not limited to: Implementations/Integrations, all branches of Sales, Product, Marketing, and Administration as appropriate for client implementation. Ensures the highest level of service and professionalism are provided to internal and external teams.

What you will do:

1. Supports implementations of new clients, existing clients and new products, and on-going product and service improvements. Responsible for product and client support during implementation. (60%)
   1. Support implementations for new clients/products via a structured onboarding process and subsequent transition to normal BPO processing. Document new client procedures and train internal team on service requirements.
   2. Build relationships with clients; obtain trust and provide advisement where needed with a focus on optimizing the experience and achieving exceptional results.
   3. Ensure timely responses & resolution to operational issues for all dealer and credit union partners during implementation.
   4. Ensure service levels agreements are achieved during implementation, including timeline of implementation as well as execution on product and service delivery.
   5. Work closely with Sr. Originations Services Analyst to recommend and implement process improvements geared toward increased accuracy, improved turn time, improved service levels and maximization of revenue.
   6. Document implementation procedures and create tools to assist cross-functional partners in understanding needs and process for BPO implementations.
   7. Perform functions as needed within the Department.
2. Responsible for coordination & communication with Operations Leadership (Director, Manager, Supervisors, Vice President). (30%)
   1. Coordinate training (internal/external) for implementation, including with overflow relationships.
   2. Maintain a professional and positive level of communication between areas.
   3. Communicate all issues, production or otherwise and escalate as necessary.
   4. Collaborate to resolve client and internal support issues both within BPO as well as within any CU Direct teams involved in implementations.
3. Lead with our values and culture while fostering teamwork within the organization. (10%)
   1. Demonstrates the behaviors aligned with each value with clients and teammates across the organization.
      1. Value team members and commit to their growth.
      2. Innovate, embrace diversity of thought, and champion necessary change.
      3. Collaborate to create the best possible experiences for our team members and customers.
      4. Align on desired outcomes and take responsibility for achieving our goals.
   2. Work to foster and enhance teamwork within the organization.

The ideal candidate:

Education:

• High school diploma or equivalency recommended.

Experience:

• Minimum 2 years industry experience or within CUDC Operations
• Must demonstrate full knowledge and competency of processing in one system (minimum) within CUDC Operations
• Coachable, humble and hungry
• Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect auto lending or leasing is preferred but not required

Specialized Skills:

• Ability to interface with credit union and dealership management for the purpose of creating and furthering a business relationship on behalf of CUDC.
• Excellent communication skills (oral, written, active listening).
• Working knowledge of Microsoft Office products.
• Ability to travel to alternate BPO Processing site(s).
• Working knowledge of all required systems, including but not limited to L360 and Ideal.
• Experience with mentorship and/or training is desired.
• Must be able to work independently with a high level of initiative.
• Ability to organize, prioritize work, meet deadlines and established goals.
• Specialized problem-solving, analytics, and trouble shooting skills.
• Excellent internal and external customer service skills.
• Ability to work in a fast-paced environment and deliver fast, efficient turnaround for partners.

Perks and Benefits:

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options, including Pet Insurance
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

Starting salary range: $19.90 - $24.90 / hour

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.