Outbound Call Specialist - Salem, NH - Ultimate Staffing Services

Outbound Call Specialist - Salem, NH

Onsite, Temp to Hire position

$16.00-18.00 per hour

Monday-Friday 8:30AM-5PM

Job Responsibilities:

• Utilize company software to initiate and manage outgoing calls efficiently.
• Handle outgoing calls with professionalism and adhere to scripts as needed
• Manage occasional inbound calls with the same level of expertise.
• Negotiate payment plans and settlements according to client-specific guidelines.
• Quickly identify and resolve disputes to ensure customer satisfaction.
• Engage in problem-solving and decision-making activities as required.
• Collaborate effectively with team members and other departments to meet departmental and company objectives.
• Perform additional tasks as assigned by managers or supervisors.

Qualifications:

• Minimum of 2 years of customer service experience in a service-related field preferred.
• Pre-employment background check and drug screen.
• Bilingual or multilingual skills are advantageous.
• Strong interpersonal skills with effective written and verbal communication abilities.
• Proficient in reading and interpreting information related to clients, policies, procedures, laws, and company communications.
• Basic math and writing skills are required.
• Moderate typing speed (35 wpm) necessary.
• Coachable and open to feedback, with a willingness to learn and adapt to continuous improvement.
• Reliable and able to maintain a consistent full-time work schedule.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.