Outlet Manager - Sage Hospitality
Fort Collins, CO 80524
About the Job
Restaurant Outlets Manager
*Hotel Experience Strongly Preferred*
Work where you belong!
Are you creative? Service oriented? Love Music? Then The Elizabeth Hotel & Emporium, part of Sage Hospitality, is the place for you! Join a team of music-enthused and hospitality-oriented professionals striving to make the ordinary extraordinary by creating memorable experiences for our guests and our team members by creating places that people go to and not through.
Come and be part of a team that truly cares about what we do, how we do it, and the people that make us great (You!). And let your work echo.
What you can expect at Sage:
- Opportunities for growth and development.
- Flexible work scheduled that help you balance your work and personal life.
- The opportunity to make a difference in the Fort Collins community. At Sage, we believe in engaging in our communities through giving back and volunteering.
About us:
The Elizabeth Hotel, located in Old Town Fort Collins features a fine collection of curated art from local students and professors. Music carries through the building with accents in interior design, programming, amenities, and experiences to reflect the scene in the city.
In the mood for live music? Visit the Magic Rat! Want spectacular views? Enjoy a crafted cocktail in Sunset Lounge! Craving a distinctively delectable experience? Try the Emporium: An American Brasserie, the cornerstone of The Elizabeth Hotel, serving hotel guests and the public and includes a full retail wine store! Need a pick me up? Grab a crafted coffee from Bowerbird, our in house coffeeshop! Whatever your mood, we have you covered.
Job Overview:
Plan and manage the restaurant, room service and other food and beverage outlets (Margic Rat and Sunset Lounge) as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.
Responsibilities:- Manage the associates in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
- Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
- Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
- Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
- Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
Education/Formal Training
More than two years of post high school education.
Experience
Two to three full years of full employment in a related position with this company or other organization(s). Hotel Experience Strongly Preferred
Knowledge/Skills
- Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
- Supervision/management communication skills are required.
- Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
- Ability to make occasional decisions which are generally guided by established policy and procedures.
- Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
- Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
- Must have knowledge of chemicals/agents for training purposes.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
- Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.
- Mobility -95% of shift covering all areas of outlets supervising.
- Continuous standing to assist at hostess station -minimal stationary standing.
- Climbing stairs -varies by location.
- No driving required.
Environment
Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen
Benefits:
What’s in it for you?
Full-time Benefits:
- Medical, Dental, Vision insurance (average 30 hour per week to qualify for benefits)
- Health savings and flexible spending accounts
- Basic life and AD&D insurance
- Short- & long-term disability
- Mental health resources including an Employer Assistance Program (EAP)
- Paid time off (PTO), sick pay, and holiday pay
- Eligible to participate in the company’s 401(k) program with employer matching
- Free Employee Meals (Wednesdays – Sundays)
- Tuition Reimbursement
- Discount rates on Sage and Marriott hotels and Sage Restaurants
- Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)