Outreach Manager - San Diego Rescue Mission
Oceanside, CA
About the Job
The San Diego Rescue Mission is built on beliefs that speak to the heart. We believe this is more than a job, that it's a calling to love our neighbors and those in need the way that Jesus would. In our programs, we create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for men, women and children who have experienced homelessness.
At the San Diego Rescue Mission, we are driven by a profound belief in compassion, service, and the transformative power of Jesus' love. Our mission goes beyond charity; it is a calling to love our neighbors and provide hope and healing to those experiencing homelessness. We are committed to creating a holistic approach to recovery and rehabilitation, ensuring that our programs serve as safe havens for men, women, and children in need.
Essential Responsibilities include sustaining effective outreach programs supporting the SDRM approach helping people experiencing homelessness take their next step forward.
- Oversee professional outreach services for a designated area.
- Develop a schedule for coverage with organizations contracted with SDRM to provide outreach services.
- Oversee the Shower Trailer Operations when they support contracted outreach services.
- Oversee the utilization of the Community Information Exchange (CIE) and the Homeless Management Information System (HMIS) to understand the history of person being served.
- Use a Trauma Informed Care approach and assist in creating a Trauma Informed environment.
- Attend community meetings focused on Outreach to stay abreast of current trends and resources.
To oversee administrative responsibilities of the designated Outreach Team
- Oversees administration of program elements including, but not limited to case management, connection to resources and system navigation.
- Leads all aspects of the program and works with other team members to ensure guests have access to appropriate internal & external resources (mental health, substance abuse, housing...)
- Exercises fiscal responsibility over program budget by planning strategically, setting objectives, developing short and long term goals evaluating effectiveness and success
- Provides data with respect to Program outcomes and other data reports to support reporting requirements.
Interviews, selects, trains, coaches, and develops Outreach staff as a team unit and as part of the larger SDRM
Education: Minimum Bachelor's Degree in Social Work, Marriage and Family Therapy, Clinical Psychology or related field from an accredited institution, or commensurate experience (Master's degree/commensurate experience preferred in above fields)
Experience: Minimum 2 years full-time work experience with individuals experiencing homelessness, addiction challenges, mental illness and/or dual diagnosis is preferred. Nonprofit experience preferred.
Lived experience of homelessness will count towards experience and education.
Skills and Abilities: Calmly and sensitively employ appropriate de-escalation techniques with residents; working knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.
Special License/Certification: None
Language: Bilingual preferred
Travel/Transportation: The incumbent must travel on a regular (or periodic) basis, as the job requires. The incumbent must have reliable transportation (public transportation may be acceptable depending on the purpose of travel). If the incumbent receives authorization to use a Mission vehicle to perform duties, he or she must present a current California driver's license and good driving record to be placed on the Mission's insurance policy
MANAGERIAL ROLE AND RESPONSIBILITY
The incumbent will provide guidance and direction to Outreach staff and Shower Trailer teams.
ENVIRONMENT
The incumbent has office space that is generally clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will.
The incumbent will also be outside in a variety of environments.
The incumbent works in a residential setting, which consists of individuals who may have a mental or physical disability or illness.
Physical resources may be limited, and in some cases, are donated.
X | Must work evenings, overnights, weekends, and/or holidays as needed |
X | Must be on-call or participate in an on-call rotation (if available) |
PHYSICAL ACTIVITY
The incumbent may spend a majority of time sitting, speaking and listening. He or she is expected to travel on a regular (or periodic) basis, as the job requires (see Qualifications above). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Please see chart below for further physical requirements.
X | Bending | Jumping | Pushing | Squatting | |||
X | Carrying | X | Kneeling | Reaching | Twisting | ||
Climbing | X | Lifting | Running | X | Walking | ||
Crawling | Picking | X | Standing | X | Typing | ||
Grasping | Pulling | X | Sitting | 10-key | |||
Lift 0-10 pounds | |||||||
Lift 10-20 pounds | |||||||
X | Lift minimum 30 pounds | ||||||
X | Sit or stand for extended periods of time | ||||||
X | Operate office equipment such as, computer, printer, telephone, and fax | ||||||
X | Drive vehicles, trucks, forklifts, and other equipment (current licenses required) as needed | ||||||
Work around equipment and machinery | |||||||
X | Walk around for extended periods of time | ||||||
Exposure to excessive noise | |||||||
Exposure to extremes in temperature, humidity, or wetness | |||||||
Exposure to dust, gas, fumes, or chemicals | |||||||
Work at heights | |||||||
Operation of foot controls or repetitive foot movement | |||||||
Use of special visual or auditory protective equipment | |||||||
Work with biohazards such as bloodborne pathogens, sewage, waste, etc. |
EEO Statement
The San Diego Rescue Mission (SDRM) is both an equal opportunity employer and a Christian ministry. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex (which included breastfeeding, or a medial condition related to breastfeeding), marital status, parental status, military status, veteran's status, pregnancy, medication condition, genetic characteristics, genetic information, disability or any other protected status in accordance with applicable federal, state and local laws.
However, as a registered non-profit religious organization, SDRM does reserve the right to discriminate in hiring persons whose lifestyle is contradictory to Biblical principles.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e (a)), SDRM has the right to, and does hire only candidates who agree with SDRM's Statement of Faith and conduct themselves in accordance with our religious beliefs.
Background Check Disclaimer
SDRM conducts background checks in compliance with applicable federal and state laws, including the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and the California Consumer Credit Reporting Agencies Act. If you accept a position with SDRM, as part of your conditional offer of employment, you will be asked to submit to a virtual background check AND a California Livescan Fingerprint.
You will be provided the following notifications as an example:
1. You will be provided with appropriate written notice of the company's intention to obtain information by way of a background check and will give applicants and employees the opportunity to obtain a free copy of any report obtained.
2. Applicants and employees will be asked to authorize a background check before such check is performed.
Drug Screen Disclaimer
SDRM is a Nonprofit Religious Organization and as such, we require all employees to submit to our drug screen as a condition of employment once they have accepted a position with SDRM. Because of our religious affiliation, we do not allow employees to use or consume recreational or medicinal marijuana, along with all other federally recognized substances. You will be notified prior to any employment decisions if your drug screen is returned with negative findings. Refusal to submit to testing will result in disqualification of further employment consideration.
E-VERIFY Statement
San Diego Rescue Mission participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.