Outreach Supervisor - The Center for Health Care Services

GENERAL SUMMARY 

The Outreach Supervisor role is dedicated to logistical, field, and direct care responsibilities. They will provide effective leadership by working with or establishing program goals and direct report performance requirements and expectations. Contingent to Statement of Work, the Outreach Supervisor is responsible for the scheduling of outreach activities, team assignments, logistics to support outreach activities to include, vehicle maintenance schedules, outreach inventories, periodic field observations, field supervision and direct care (including linkage, retention, post-discharge follow-ups), and acquisition of PPE. The Outreach Supervisor will plan daily work activities and assign tasks based on skill level, knowledge, and experience focused on meeting programmatic goals. They are responsible for training personnel on tasks required for program success and career development as well as organizing work flow to ensure efficiency resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. 

•  Provide effective leadership to a diverse team including Community Health Workers, care managers, linkage specialists and/or care managers by working with or establishing program goals.
•  Establish direct report performance requirements and expectations and provide timely feedback.
•  Plan daily work activities and assign tasks based on skill level, knowledge, and experience.
•  Responsible for training personnel on tasks required for program success and career development.
•  Organize work flow to ensure efficiency of applied resources.
•  Spends, at minimum, fifty percent of work time delivering direct participant services to meet contract performance measures.
•  Participates on all programmatic conference calls as scheduled
•  Establish and maintain working linkages through Memorandums of Understanding (MOUs) with a network of community and social service agencies serving or having an interest in the eligible population.
•  Coordinates access to services as per linkage needs.
•  Develop, implement, and enforce the Community Health Worker program’s policies and procedures
•  Plan and provide teambuilding activities held during work hours, and at least once per quarter.
•  Under the guidance of the program director, develop, submit, and maintain quarterly reports and required work logs.
•  Coordinate diverse activities through communication with staff, key personnel to include internal and external agencies.
•  Routinely review Quality Assurance evaluation criteria to ensure compliance with CHCS’s expectations for Quality Assurance to include applicable governing directives.                                                  
•  Provide information, referrals, community linkage, and support to other services and community resources
•  Other duties specified which correlate with program management and implementation.  
•  Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS 

Education and Experience

•  Bachelor’s degree in Behavioral Science, Counseling or Social Work
•  Minimum of 2 years’ experience in substance use outreach, intervention, treatment, and/or HIV testing
•  Minimum 1 year of supervisory experience
•  Meet the competencies to become a DSHS Certified Community Health Worker

Licenses or Certifications

•  State of Texas – Licensed Chemical Dependency Counselor, Licensed Master Social Worker (LCSW)

Other Requirements

•  Must be able to obtain Texas Department of State Health Services (DSHS) CHW certification within 6 months from start date of employment
•  Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
•  Must be able to work in harsh climate conditions.
•  Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.

PREFERRED QUALIFICATIONS 

• Master’s Degree preferred
• Bilingual – Spanish preferred

SUPERVISION

•  Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed.  
•  Work may require supervising up to (2) social work or public health or counseling students.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

•  HIV, HCV, and other communicable diseases associated with substance use
•  Programs and services provided by governmental and non-governmental organizations
•  Knowledge of social skills demonstrative of empathy and support.
•  Principles and practices of employee supervision
•  Applicable software applications
•  Modern office procedures, methods and computer equipment

Skill in:

•  Building rapport with population of focus
•  Performing a variety of duties, often changing from one task to another of a different nature
•  Interpersonal, community building, and conflict mediation.
•  Organization and time management
•  Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

•  Provide all services and activities with individuals in a respectful, non-threatening, nonjudgmental, and confidential manner
•  Discuss sexuality openly and comfortably
•  Ensure compliance with CHCS policies and state regulations
•  Effectively communicate, both verbally and in writing
•  Establish and maintain effective working relationships
•  Maintain accurate and complete records
•  Meet schedules and deadlines of the work
•  Understand and carry out oral and written directions
•  Accurately organize and maintain paper documents and electronic files
•  Maintain the confidentiality of information and professional boundaries

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Good: Relatively free from unpleasant environmental conditions or hazards.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•  Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
•  Must be able to lift up to 25lbs, stand & walk up to 8 hours a work day.
•  Must be able to work in extreme heat or cold for up to 8 hours a work day.
•  Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.