Overnight Intake Shelter Staff, Women's Shelter, Springfield - Clinical Support

CSO is looking for a full-time, overnight Intake Staff for Friends of the Homeless in Springfield. 

If you enjoy meaningful work, are caring, and have the ability to function well in a fast paced human service environment, CSO is hiring intake staff for all shifts including overnight, evening and weekend. In this role, you will provide support in a diverse shelter environment. You will help to foster safety using a trauma informed approach as part of a team. 

As Intake Staff:

You Will:

• Greet, communicate and respond to shelter visitors and guests by demonstrating respect and sensitivity to all individual
• Coordinate guest check-in process including bed assignments, bag and medication and property checks and assessments for safety; completes the intake process with new guests and ensure all needed information has been obtained
• Issue blanket, sheet, towel to guest if needed and document on appropriate form
• Communicate, comply with and enforce all shelter rules, policies and procedures
• Collect basic demographic information (form of identification; copy and place in secure file) on individuals making use of shelter services and then input information via computer management system for recordkeeping purposes and referral to Case Managers 
• Ensure residents are up on time/go to bed on time, adhere to lights out, enforce performance of daily chores scheduled during shifts, perform hourly rounds inside and out to ensure integrity of facility
• Maintain and update guest files, and clearly communicate with other shelter staff through written and verbal reports; utilize the employee communication log to summarize relevant events of each shift
• Complete follow-up intake and assessment
• Focus on building relationships with guests; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions and assisting with problem solving, while demonstrating empathy and acceptance

Your Background:

• High school diploma or GED 
• 6 months experience working in the human services field (preferred) 

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA