P&C Licensed Customer Service Representative - MR Agency LLC

Join MR Agency LLC, a customer-centric agency committed to delivering outstanding service in Massapequa, New York. Although we're not remote, our warm and welcoming office environment fosters a sense of community and teamwork among our staff. We pride ourselves on providing a supportive workplace where your contributions are valued and recognized.

As our newest Licensed Customer Service Representative, you will be an integral part of our team, interacting with customers to ensure their needs are met efficiently and effectively. Your role will involve handling inquiries, resolving issues, cross selling as needed, and cultivating strong relationships with clients. If you have a passion for customer service and want to be part of a dedicated team that values excellence, MR Agency LLC is where you belong.

Salary Range: $35000.00 - $55000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Evenings Off

Responsibilities

Client Communication: Interact with clients in a professional and friendly manner, addressing their needs and providing solutions.

Inquiry Resolution: Resolve customer inquiries promptly and accurately to ensure satisfaction.

Documentation: Maintain detailed records of client interactions and transactions on internal systems, so the entire team can see notes, if needed..

Product Knowledge: Develop a thorough understanding of the agency's products and services to assist clients effectively.

Feedback Collection: Gather client feedback to identify areas for improvement and enhance service quality.

Team Collaboration: Work collaboratively with team members to achieve collective goals and deliver exceptional service.

Licensing: Possess a valid Property & Casualty OR Personal Lines Insurance License or be willing to obtain one within the first 90 days of employment.

Experience: Previous insurance customer service is beneficial.

Communication Skills: Excellent verbal and written communication skills, with a focus on active listening and clear articulation.

Customer Focus: Dedication to providing exceptional service to clients, understanding their needs, and exceeding expectations.

Professionalism: Maintain a positive and friendly attitude while interacting with clients and colleagues.

Team Collaboration: Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work culture.

Attention to Detail: Strong organizational skills and the ability to multitask while maintaining accuracy and efficiency.