P/T Survey Taker - SearchPros
Oakland, CA 94612
About the Job
What has been best for the organization has been people who work at events (e.g. they have to greet people all day and interact with customers) or even better those that perhaps have worked in some outside sales role and are open to something different without all the pressure (i.e. this pays a lot better than a lot of entry-level outside or retail sales roles and there are no quotas).
The #1 thing we need people to do is to greet our riders (on the train) and sell them on taking the survey. They need their "pitch (greet, ask them to help us by taking the survey, tell them how, thank them) and it then all comes back to getting in front of as many people as possible. So we need that sales or extroverted personality but someone who, like me at one point, found telemarketing or other cold-calling-driven sales is just not for them.
Job Summary
DEFINITION
Under supervision, collects data and conducts rider and observational surveys at assigned District locationsincluding onboard trains and at stations; records and performs data entry, quality control and categorization ofopen-ended survey data; and performs related duties as assigned.
CLASS CHARACTERISTICS
This entry-level classification performs a variety of data collection and surveying tasks related to the recordation ofDistrict-wide system appearance and performance as defined in uniform guidelines. Positions in this classificationare characterized by the presence of clear guidelines from which to make decisions and the availability ofsupervision in non-routine circumstances. This classification is distinguished from the Research Projects Analyst inthat the latter is responsible for coordinating, evaluating and performing statistical analysis in support of marketresearch operations within the Marketing and Research Division of the Office of External Affairs.
REPORTS TO
Research Projects Supervisor or designee
Examples of Duties
1.
Approaches riders to solicit their participation in surveys.
2.
Coordinates with field partner to follow assigned detailed schedule and car dispatch assignment to ensurerandom sampling of riders.
3.
Performs data entry of collected survey data and data quality control.
4.
Recommends and implements improvements to survey and reports; conducts specialized surveys asassigned.
5.
Travels to assigned areas in a timely manner.
6.
Collects survey data in a variety of District locations including trains and transit stations to record riders'opinion of District-wide system service areas and performance.
Minimum Qualifications
Education
Possession of a high school diploma, GED or recognized equivalent.
Experience:
The equivalent of one (1) year of full-time verifiable experience in sales, trade show/convention booth staff or similarexperience which involved interacting and engaging in-person with people from a variety of backgrounds.
Other Requirements
Must be willing to work flexible hours including all shifts and weekend hours.
Knowledge and Skills
Knowledge of
Basic office practices and procedures, including filing, record keeping and the operation of standard officeequipment.
Correct English usage, including spelling, grammar, and punctuation.
Basic business data processing principles and the use of spreadsheet and word processing applications.
Business letter writing and the standard format for typed materials.
Business arithmetic including compilation of basic statistical records.
Sales or in-person presentation principles and practices.
Skill/ Ability in
Efficiently utilize spreadsheets, word processing and other software programs.
Understanding and carrying out oral and written directions.
Maintaining accurate records and files.
Making accurate arithmetic calculations.
Performing detailed clerical work accurately.
Maintaining attention to detail despite interruptions.
Communicating tactfully and effectively with customers.
Reviewing survey results and recommending and implementing improvements in survey methods andreports.
Interacting with a diverse group of BART riders on trains and in stations.
Demonstrate strong in-person sales or presentation skills and the ability to establish, maintain, and fosterpositive and effective working relationships.
Must be able to pass a background and drug screen if required by client.
The #1 thing we need people to do is to greet our riders (on the train) and sell them on taking the survey. They need their "pitch (greet, ask them to help us by taking the survey, tell them how, thank them) and it then all comes back to getting in front of as many people as possible. So we need that sales or extroverted personality but someone who, like me at one point, found telemarketing or other cold-calling-driven sales is just not for them.
Job Summary
DEFINITION
Under supervision, collects data and conducts rider and observational surveys at assigned District locationsincluding onboard trains and at stations; records and performs data entry, quality control and categorization ofopen-ended survey data; and performs related duties as assigned.
CLASS CHARACTERISTICS
This entry-level classification performs a variety of data collection and surveying tasks related to the recordation ofDistrict-wide system appearance and performance as defined in uniform guidelines. Positions in this classificationare characterized by the presence of clear guidelines from which to make decisions and the availability ofsupervision in non-routine circumstances. This classification is distinguished from the Research Projects Analyst inthat the latter is responsible for coordinating, evaluating and performing statistical analysis in support of marketresearch operations within the Marketing and Research Division of the Office of External Affairs.
REPORTS TO
Research Projects Supervisor or designee
Examples of Duties
1.
Approaches riders to solicit their participation in surveys.
2.
Coordinates with field partner to follow assigned detailed schedule and car dispatch assignment to ensurerandom sampling of riders.
3.
Performs data entry of collected survey data and data quality control.
4.
Recommends and implements improvements to survey and reports; conducts specialized surveys asassigned.
5.
Travels to assigned areas in a timely manner.
6.
Collects survey data in a variety of District locations including trains and transit stations to record riders'opinion of District-wide system service areas and performance.
Minimum Qualifications
Education
Possession of a high school diploma, GED or recognized equivalent.
Experience:
The equivalent of one (1) year of full-time verifiable experience in sales, trade show/convention booth staff or similarexperience which involved interacting and engaging in-person with people from a variety of backgrounds.
Other Requirements
Must be willing to work flexible hours including all shifts and weekend hours.
Knowledge and Skills
Knowledge of
Basic office practices and procedures, including filing, record keeping and the operation of standard officeequipment.
Correct English usage, including spelling, grammar, and punctuation.
Basic business data processing principles and the use of spreadsheet and word processing applications.
Business letter writing and the standard format for typed materials.
Business arithmetic including compilation of basic statistical records.
Sales or in-person presentation principles and practices.
Skill/ Ability in
Efficiently utilize spreadsheets, word processing and other software programs.
Understanding and carrying out oral and written directions.
Maintaining accurate records and files.
Making accurate arithmetic calculations.
Performing detailed clerical work accurately.
Maintaining attention to detail despite interruptions.
Communicating tactfully and effectively with customers.
Reviewing survey results and recommending and implementing improvements in survey methods andreports.
Interacting with a diverse group of BART riders on trains and in stations.
Demonstrate strong in-person sales or presentation skills and the ability to establish, maintain, and fosterpositive and effective working relationships.
Must be able to pass a background and drug screen if required by client.
Source : SearchPros