PBX Comm Operator - HCA Healthcare
Denver, CO 80237-3487
About the Job
Description
Hourly Wage Estimate: $18.29 - $23.64 / hourLearn more about the benefits offered for this job.
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) PBX Comm Operator with HealthOne you can be a part of an organization that is devoted to giving back!
Benefits
HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HealthOne family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic PBX Comm Operator to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
The PBX Operator is responsible for the ongoing operations for the communications/switchboard functions for the hospitals. This position is responsible for 24-hour varying shifts to ensure PBX functions, including on-call availability 24 hours/day.
PBX Operation Responsibilities
- Compliance with policies and procedures as they relate to communications operations throughout the hospitals.
- Monitoring and reporting all life safety alarm systems for the hospitals.
- Operation of all hospital paging systems including the overhead paging system, courtesy pagers, and personal pager system.
- Administration and maintenance of the paging system for all hospital paging systems and the integration of the paging systems.
- Ensures courteous telephone service and respect to all customers at all times.
- Demonstrates the ability to handle stressful situations with good judgment, tact and diplomacy in reference to customer concerns.
- Assists the Manager in compiling information for the development of management summary reports of telecommunication system usage on a monthly basis.
- Maintains confidentiality of information and in accordance with regulatory agencies and HealthONE/Facility policies.
- Knowledge of all emergency procedures required by the Communication department.
- Answering departmental telephone calls, issuance of long distance authorization codes, assisting patients and visitors with long-distance calling from courtesy phones, filing, typing, preparing work orders and purchase orders and functioning in an operational capacity when needed.
- This position is essential in the functions of the entire Communications department.
- Serves as the primary contact for the hospitals and as a resource for the hospitals in facilitating/coordinating the answering of telecommunication questions.
What qualifications you will need:
- 1 year of previous relevant work experience required
- High School Diploma or GED preferred
- Knowledge of hospital operations and switchboard use.
- Excellent customer service and communication skills.
- Able to maintain confidentiality.
- A high degree of accuracy and attention to detail is required. Must exhibit well-defined verbal and written communication skills.
- Must have basic knowledge of personal computer and software applications which support the department.
- Must have proven communication experience. Healthcare background or exposure a plus.
- Must exhibit sound judgment and problem solving skills.
- Must live or be willing to relocate to Denver. This is an onsite job.
As part of HCA Healthcare, we at HealthONE® serve the metro Denver area as the largest healthcare system, with more than 11,000 employees. Our hospitals – The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center and Spalding Rehabilitation Hospital work together to provide a higher level of care. In addition, our system includes eight hospital freestanding emergency departments and numerous ambulatory surgery centers, eight CareNow urgent care centers and occupational medicine clinics, physician practices, medical imaging centers and AirLife Denver, which provides critical care air and ground transportation serving Colorado and surrounding states.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our PBX Comm Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.