PC Refresh-Support Tech at Strategic Staffing Solutions
Burlington, KS
About the Job
PC Refresh-Support Tech
Location: Burlington, KS (onsite)
Contract: 12 months+
Job Description:
• The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based environment.
• This may include company hardware and software, that of which is company scripted.
• Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO.
• (Customer vehicles provided) If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements.
Duties and Responsibilities:
• Unboxing of devices and materials as necessary.
• Performing required pre-deployment device testing.
• Confirming all required components of devices are packaged together.
• Recording device serial numbers for entry into CMDB for workstation inventory
• Communicating with the end user through email, instant messages, or by phone as necessary.
• Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate.
• Delivering and deploying endpoint devices to end users’ desk.
• Ensure workstations have the appropriate software installed.
• Attain sign-off from end user that device has been deployed properly and functioning as expected.
• Remove and inventory existing endpoint
• Update end user service ticket (ServiceNow) regularly throughout deployment process
• Attend regular status meetings and team calls
• Willingly and actively execute directives from team lead
• Ensure documentation repository is appropriately maintained, standards and SLA’s are met.
• Adheres to all Customer and S3 internal documentation, processes, time tracking, etc.
• Follow ITIL and Agile practices where applicable.
Qualifications:
• Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software.
• 2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices.
• 2+ years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices.
• 2+ years working in a high-volume hardware/software troubleshooting and deployment environment.
• Knowledge or experience with ServiceNow Ticketing System
• Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
• Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations.
• Excellent oral and written communication skills.
• Excellent Customer relationship skills with a track record of exceeding customer expectations.
