PC Technician / HW Asset Mgt Analyst at TEKsystems

Description:

• PC level Technician – almost entry level – will work onsite daily.

• Will manage purchasing and distribution of PC’s.

• Would like someone with technical proficiency to move into a help desk role eventually

• Preferred if they are certified in Dell PC’s – but at least wants someone with some history with certifications (ie. Comptia A+/ Network+, etc). They need someone to buy into process of certs and if they don’t have one, be willing to get one.

• They will primarily be onboarding new hires and off boarding as needed. They will be doing asset mgt. purchase pc’s with specs they give them and track them and pull pc’s in from field, repair and troubleshoot pc’s as needed. They need to establish how PC will be fixed and work with Dell on warranty issues. Manage assets and know where they are in ordering process.

• Technical skills: Windows 10 and 11. Likely need to get certified with W11. AD experience (add users and manage security groups). This is mostly done by all covered (outsource partner) now but this person needs to create account in O365. Experience w/ inTune for MDM and auto setup of PC’s would be great. Don’t’ need to set up but know how to use.

• REQUIRED SKILLS: Windows 10/11, O365 , AD

• Preferred skills: PC repair preferable but need ability to be thorough and detail oriented to track assets.

FORMAL JOB DESCRIPTION:

Position Summary:

We are seeking a dedicated Systems Support Technician to join our IT team. The ideal candidate will be responsible for setting up and configuring hardware components, ensuring systems operate smoothly and efficiently. This role involves performing hardware modifications and upgrades as required, maintaining an inventory of equipment, and documenting procedures. Additionally, the technician will compile comprehensive monthly technical reports to track system performance and identify areas for improvement. Collaboration with the IT Help Desk team is essential, providing support and assistance to resolve technical issues promptly. The successful applicant will have a strong understanding of computer hardware, be detail-oriented, and possess excellent problem-solving skills. The ideal candidate will be responsible for setting up and configuring PCs, performing changes, and ensuring the smooth operation of computer systems. Additionally, the technician will be tasked with generating comprehensive monthly technical reports and providing support to the IT Help Desk team as required.

Responsibilities:

• Install, configure, and maintain hardware systems, including computers, printers, and other related equipment

• Diagnose and resolve hardware and software issues in a timely and accurate manner

• Prepare detailed monthly reports on hardware status, system updates, and any changes made to the setup

• Provide backup support to the IT Help Desk, including fielding calls, troubleshooting user issues, and escalating problems when necessary

• Maintain an inventory of hardware and supplies, placing orders as needed to avoid operational delays

• Stay current with technological developments and trends in the field of system support

• On-site hardware support/assistance

• Operational Excellence: Actively participate in continuous improvement initiatives, consistently working towards the achievement of individual and team goals.

• Additional Duties: Perform all other duties as assigned.

Requirements:

• Associate or bachelor's degree in computer science, Information Technology, or a related field

• Proven experience as a Systems Support Technician or similar role

• Strong knowledge of computer hardware systems and various operating systems

• Excellent problem-solving skills and attention to detail

• Ability to communicate technical information to non-technical users

• Strong organizational skills and the ability to manage multiple tasks simultaneously

• A customer-focused approach and excellent interpersonal skills

• Demonstrates a commitment to integrating the Core Values into daily work and life. — Be Innovative. Be Devoted. Be Honest. Be Accountable. Be Genuine. Be Industrious. Be Stewards. Be Excellent.

Skills:

Windows 10, Active directory, O365

Top Skills Details:

Windows 10,Active directory,O365

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Employment Details:

• Work Location: Indianapolis, IN 46278, USA - Global Headquarters

• Department: GA - Admin

• Workplace Type: On-site

• Job Type: Regular Full Time

Benefits: WHEN CONVERTED TO FULL TIME INCLUDE

• Medical, Dental, and Vision Insurance

• Health Savings Account (HSA)

• 401(k) & Company match

• Paid Vacation & Holidays

• Life & Disability Insurance

• Employee Assistance Program

• Professional Development Opportunities

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.