PR/Marketing Agency Account Director (Biotech + life science) - KNB Communications, LLC

We are KNB Communications, an award-winning PR and marketing agency on a fast-paced journey that is growing and leading health tech communications. We provide marketing and PR services for top health, biotech, and life sciences companies worldwide. Our experts are renowned for moving minds and driving a better healthcare ecosystem for all. We’re looking for a dynamic Account Manager with biotech knowledge to join our team.

As an Account Manager, you're the principal contact between the agency and the client and is responsible for ensuring all deliverables are met. You work cross-functionally to develop and execute communications, marketing, and PR strategies and tactics that help our clients achieve their goals.

If you know the biotech field and are a strong project manager who can prioritize, organize, delegate, communicate, and even herd cats, we’ll get along extremely well.

KNB Communications is 100% remote. You can work from anywhere as long as you have a reliable internet connection and you can keep east coast hours.

Roles and responsibilities:

1. Client management + communication

• Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations.
• Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholders.
• Demonstrate enthusiasm in client communications
• Offer new ideas and initiatives to the team
• Run biweekly and ad hoc client meetings
• Own project trackers and update them weekly
• Onboard new clients
• Create timelines and project trackers for new accounts

2. Client service delivery

• Direct account support (PR, marketing, freelancers, etc.) to secure deliverables
• Set and influence strategy
• Set KPIs for accounts and communicate the status
• Ensure scopes of work are on track and on time

3. KNB operations

• Report account standing and deliverable status to clients
• Project and update freelancer hours
• Track account expenses and update invoice sheet
• Assist with new business research, proposal writing, and presentations as needed.

We understand no candidate checks every single box. That’s why we’ve divided our list into “must have” and “nice to have.”

Must have:

• 10+ Biotech, life science, pharma experience
• 10+ years of PR, marketing, and/or communications management, combined with project management experience
• Bachelor’s degree or higher in a marketing or communications field
• Strategic planner and effective implementer
• Ability to maintain and foster relationships with clients and team members
• Deadline-driven and understand how to prioritize and adapt under pressure
• Knowledge of best practices in the marketing, communications, media, and PR space
• Collaborative, creative, and cool

Nice to have:

• Agency experience
• Experience with software such as Critical Mention, Cision, PR Newswire, SEM Rush, and HubSpot
• Understanding of regulatory and compliance challenges for drug commercialization and HIPPA

What KNBeings love about KNB:

• Constant growth and career development opportunities
• Innovative and award-winning expertise
• Diverse, energetic, positive culture
• Collaborative, inclusive, engaging process
• Excellent benefits, including health, PTO, and 401k
• Never waste time commuting to an office

Location

• This position is 100% Remote.
• KNB Communications is based in Stamford, CT.