PRODUCT SUPPORT SPECIALIST - York Employment Services
JURUPA VALLEY, CA 91752
About the Job
Job Description
Customer Service & Technical Support Representative
We are dedicated to delivering exceptional customer service and technical support to our valued clients. We are expanding our in-office team and seeking a motivated individual to join our dynamic and successful customer service department. The ideal candidate will have at least two years of customer service experience and a strong "customer first" mindset. Excellent written and verbal communication skills are essential, and experience in automotive accessory installation is a plus. Strong problem-solving abilities and an outgoing personality will be beneficial in interacting with our customers.
About Our Client:
Our client is a leading authority in truck and SUV accessories, with over 50 years of expertise. They are committed to providing high-quality, durable, and functional products. Guided by family values, their dedication to superior craftsmanship and competitive pricing has earned them a trusted reputation in the industry. Experience unparalleled quality with their top-tier off-road and pickup truck accessories.
Job Duties/Responsibilities:
Establish and maintain strong relationships with automotive aftermarket and OE customers.
Investigate and resolve customer issues related to orders, shipping, and other service needs.
Process order entries, including PO, warranty, samples, and hardware kits.
Respond to customer inquiries via phone, email, chat, and other communication channels.
Assist with technical questions regarding installation, fitment issues, and other tech support needs (training provided).
Collaborate with other departments, such as Quality, Product Development, and Sales, to achieve desired outcomes.
Process EDI orders and orders from online retailers, D2C consumers, and Amazon.
Submit advanced shipping notices and work with shipping clerks to ensure prompt and efficient order fulfillment.
Provide shipping and product cost quotes to customers.
Process invoices, orders, cancellations, and provide call tags when needed.
Run backorder reports and communicate status updates to customers.
Offer technical/installation support to customers and end users.
Process customer stock adjustments and Returned Goods Authorizations (RGAs).
Assist other departments with special projects as needed.
Perform additional duties as requested.
We are dedicated to delivering exceptional customer service and technical support to our valued clients. We are expanding our in-office team and seeking a motivated individual to join our dynamic and successful customer service department. The ideal candidate will have at least two years of customer service experience and a strong "customer first" mindset. Excellent written and verbal communication skills are essential, and experience in automotive accessory installation is a plus. Strong problem-solving abilities and an outgoing personality will be beneficial in interacting with our customers.
About Our Client:
Our client is a leading authority in truck and SUV accessories, with over 50 years of expertise. They are committed to providing high-quality, durable, and functional products. Guided by family values, their dedication to superior craftsmanship and competitive pricing has earned them a trusted reputation in the industry. Experience unparalleled quality with their top-tier off-road and pickup truck accessories.
Job Duties/Responsibilities:
Establish and maintain strong relationships with automotive aftermarket and OE customers.
Investigate and resolve customer issues related to orders, shipping, and other service needs.
Process order entries, including PO, warranty, samples, and hardware kits.
Respond to customer inquiries via phone, email, chat, and other communication channels.
Assist with technical questions regarding installation, fitment issues, and other tech support needs (training provided).
Collaborate with other departments, such as Quality, Product Development, and Sales, to achieve desired outcomes.
Process EDI orders and orders from online retailers, D2C consumers, and Amazon.
Submit advanced shipping notices and work with shipping clerks to ensure prompt and efficient order fulfillment.
Provide shipping and product cost quotes to customers.
Process invoices, orders, cancellations, and provide call tags when needed.
Run backorder reports and communicate status updates to customers.
Offer technical/installation support to customers and end users.
Process customer stock adjustments and Returned Goods Authorizations (RGAs).
Assist other departments with special projects as needed.
Perform additional duties as requested.
Job Requirements
Skills and Attributes:
Strong customer service skills and the ability to defuse difficult situations.
Understanding of accessory installation and ability to read installation sheets.
Good organizational skills and a positive attitude are essential.
Proficiency in Microsoft Office, HubSpot, or other CRMs is a plus.
Ability to type 40 WPM and possess fundamental data entry skills.
A team player who is eager to learn and grow within the company.
Creative problem-solving skills and the ability to think outside the box.
Punctuality and the ability to complete tasks in a timely manner.
Experience in inside sales is a plus.
Experience Required:
Minimum of 3+ years of customer service experience.
Proven customer service skills in a fast-paced environment.
Experience in installing products and following installation sheets is preferred.
Join our team and contribute to our commitment to quality and customer satisfaction.
Apply today!
Strong customer service skills and the ability to defuse difficult situations.
Understanding of accessory installation and ability to read installation sheets.
Good organizational skills and a positive attitude are essential.
Proficiency in Microsoft Office, HubSpot, or other CRMs is a plus.
Ability to type 40 WPM and possess fundamental data entry skills.
A team player who is eager to learn and grow within the company.
Creative problem-solving skills and the ability to think outside the box.
Punctuality and the ability to complete tasks in a timely manner.
Experience in inside sales is a plus.
Experience Required:
Minimum of 3+ years of customer service experience.
Proven customer service skills in a fast-paced environment.
Experience in installing products and following installation sheets is preferred.
Join our team and contribute to our commitment to quality and customer satisfaction.
Apply today!
Meet Your Recruiter
Source : York Employment Services
