PROGRAM COORDINATOR/ PATIENT SCHEDULER - University of Washington

Req #: 238591 Department: HARBORVIEW 5NJB MEDICAL SPECIALITY STROKE CLINIC Posting Date: 09/17/2024 Closing Info: Closes On 11/08/2024 Salary: $3,861 - $5,521 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) **Harborview - Stroke Clinic** has an outstanding opportunity for a **Program Coordinator - Patient Scheduler.** **WORK SCHEDULE** + Full-time, 100% FTE (40 hours per week) + Day Shift + 800am-430pm or 830am-500pm **POSITION HIGHLIGHTS** + Conveniently located near public transportation + Make a difference for the patients and employees we serve + Opportunity to provide career growth **DEPARTMENT DESCRIPTION** The 5NJB Specialty Clinic are multi-specialty clinics that serves our Harborview Mission population. With both medical and surgical specialties co-located in a shared clinic space, clinic staff work within a muti-disciplinary team consisting, but not limited to, attending and resident providers, APPs, pharmacists, social workers, and respiratory therapy. The patients served by our specialty services range from individuals seeking one-time consults to those needing long term complex case management. **PRIMARY RESPONSIBILITIES** + Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set + Triage incoming referrals to assure the appropriate specialist will be reviewing referrals + Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner + Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance + Manage and resolve a high volume of phone inquiries and messages + Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations + Offer financial assistance to self-pay and underinsured patients + Serve as a primary program contact to other departments, patients, providers outside facilities **REQUIRED POSITION QUALIFICATIONS** + High school graduation or equivalent AND two years of experience in the program specialty + Three years of Patient Support Service experience **OR** + An equivalent combination of education/experience **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Find your place at Washington's only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.