PROGRAM COORDINATOR/ PATIENT SCHEDULER - University of Washington

Req #: 235999 Department: HARBORVIEW EYE INSTITUTE Posting Date: 10/18/2024 Closing Info: Closes On 11/22/2024 Salary: $3,861.00 - $5,521.00 per month Shift: First Shift Notes: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf) The **UW Medicine Eye Institute at Harborview** has an outstanding opportunity for a highly motivated **PROGRAM COORDINATOR/SCHEDULER (Full-Time, Day Shifts)** to help facilitate various treatments and surgeries for our patients. This position will work with the current Patient Care Coordinator team. **WORK SCHEDULE** + 40 hours per week + Monday - Friday + Day Shift **DEPARTMENT DESCRIPTION** Harborview's Eye Institute is housed among the region's only Level I Trauma Center. Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: The Eye Institute, Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations.People are the most important asset in our pursuit of advancing our mission and achieving excellence in education, research, and community service. Our Eye Institute staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. **RESPONSIBLITIES** + Manage referrals from various departments/divisions and schedule appointments in a complete and timely manner. Special attention is required for urgent patients + Coordinate with various departments to schedule high-risk patients who require specialized studies + Pre-authorization and contacting insurance carriers as required. Provide patients with explanation of coverage and co-payments + Obtain outside medical records + Manage provider templates and schedules via EPIC application + Communicate with interdisciplinary clinical staff from Harborview and outside facilities, patients, and caregivers + Communicate with physicians regarding patient flow + Coordinate follow-up appointments + Interface with UWP clinics and providers to schedule appointments and follow-up + Schedule clinical appointments and diagnostic tests, especially scheduling liver biopsies, ultrasounds, CT Scans, and MRIs + Provide feedback and communicate with clinic staff to obtain incomplete or missing information needed to process referrals and/or schedule studies + Manage clinic in-basket messages in EPIC **QUALIFICATIONS:** + High school graduation or equivalent AND two years of experience in the program specialty + Three years of Patient Support Service experience **OR** + An equivalent combination of education/experience **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only?Level?I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. **Challenge. Collaboration.?Compassion.** Become part of our?team. Join our mission to make life healthier for everyone in our community. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Find your place at Washington's only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.