PXG - General Manager (San Jose, California) - YAM Worldwide

Retail store opening late 4Q 2024 or early 1Q 2025

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs. PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Position Overview:

The General Manager (GM) at PXG Retail Stores is responsible for overseeing all aspects of store operations, with a focus on delivering exceptional customer experiences through custom club fittings and apparel sales. The GM will lead their team to meet and exceed sales targets, ensure operational excellence, and maintain the highest standards of customer service.

Key Responsibilities:

1. Leadership & Team Management:
   • Lead, coach, and develop a high-performing team.
   • Foster a positive and inclusive work environment, promoting teamwork and collaboration.
   • Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
2. Custom Club Fitting & Sales:
   • Oversee the custom club fitting process, ensuring that customers receive personalized service tailored to their individual needs.
   • Work closely with club fitters to stay updated on the latest PXG products, fitting technologies, and industry trends.
   • Drive sales of custom clubs and accessories, meeting or exceeding sales targets.
3. Apparel Sales & Merchandising:
   • Manage the apparel sales segment, including seasonal launches, inventory management, and merchandising strategies.
   • Ensure that the store’s apparel offerings are aligned with customer preferences and brand standards.
   • Monitor sales performance and adjust strategies to maximize revenue.
4. Customer Experience:
   • Ensure that every customer interaction reflects PXG’s commitment to excellence and innovation.
   • Resolve customer issues and complaints promptly and effectively, enhancing customer satisfaction and loyalty.
   • Implement and maintain customer service standards that exceed expectations.
5. Operational Excellence:
   • Oversee day-to-day store operations, including opening and closing procedures, inventory management, and compliance with company policies.
   • Analyze sales data and customer feedback to identify areas for improvement and implement corrective actions.
   • Manage store budgets, control expenses, and optimize profitability.
6. Brand Representation:
   • Serve as a brand ambassador for PXG, embodying the company’s values and ethos.
   • Ensure that the store’s visual presentation, product displays, and customer interactions are consistent with PXG’s premium brand image.
7. Community Engagement:
   • Build and maintain relationships with local golf communities, influencers, and organizations to drive store traffic and brand awareness.
   • Plan and execute in-store events, product launches, and promotional activities.

Job Skills Required:

• Strong leadership and team management skills, with a proven track record of driving sales and achieving targets.
• In-depth knowledge of custom club fitting processes, golf equipment, and apparel trends.
• Exceptional customer service skills with the ability to resolve issues and build lasting relationships.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficient in retail management software and MS Office applications.

Job Skills Preferred:

• Golf industry contacts and a solid network encouraged.
• Strong passion and love for the game of golf.
• Proficient in MS Office and CRM/sales database experience helpful.
• Must be able to work a flexible schedule including nights, weekends, and holidays as applicable.

Soft Skills:

• A professional, positive, and flexible attitude.
• Enthusiastic team player.
• Superior customer service skills.
• Excellent written and verbal communication.
• Present a polished and professional demeanor and appearance.

Education:

• Bachelor’s degree in Business Administration, Retail Management, or a related field; or equivalent experience.

Certifications:

• Must possess a valid US driver's license and a clean driving record.

Years of Experience:

• 5 years of experience in retail management, preferably in the golf industry.

Travel:

• This position may require occasional road travel.

Compensation: $80,000 plus commissions (In specific locations, the pay range may vary from the range posted.)

Perks:

• Medical, Dental, and Vision insurance.
• Generous PTO and paid holidays.
• 401(k) with company match.
• Dependent Care and Health Care Flexible Spending Accounts.
• Paid parental leave.
• Employer paid short-term disability and life insurance.
• Free set of golf clubs.
• Employee Discounts.
• Smart Casual Dress Code.
• Free drinks/snacks (Corporate Office).
• Unlimited access to the Calm app for you and up to five dependents.

Work Environment:

• Must be able to work flexible hours, including weekends and holidays.
• Ability to stand and walk for extended periods.
• Comfortable working in a fast-paced, customer-focused environment.

Working Conditions:

This position works both in an office and golf course/club environment. Must be able to bend, crouch, sit, and stand for multiple hours each day. This position may require travel and Mobile Fitting. Ability to lift a maximum of 30 lbs.

PXG is a drug-free, smoke-free, and fragrance-free work environment.

PXG believes in a diverse environment and is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws. PXG will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable laws.