Part Time Customer Account Representative - Cumberland Electric Membership Corporation

The regular reporting location for this position will be at the Springfield office, 10am - 2pm Monday through Friday, however, the person selected for the position will also be expected to fill in as needed at the Portland and White House offices.

The residency requirement will be 45 minutes of the Springfield office.

Position Summary: Receives and properly accounts for member-consumer payments and answers inquiries and resolves complaints with member-consumers.

Essential Duties and Responsibilities:
1. Observes CEMC safety rules, procedures, safety policies, and bulletins.
2. Receives and processes member-consumer payments of bills and other fees collected at the drive-thru window and counter following proper accounting procedures. Verifies monies and payments of bills received through the district mail. Balances cash drawer and makes bank deposit(s) daily.
3. Monitors radio and pending service orders in work queues and printers. Dispatches service crew(s) and meterman-collector, as needed.
4. Answers inquiries and resolves member-consumer complaints. Generates a record of customer contact to member-consumer's account.
5. Assists with answering telephones during outages and peak periods, to include after regular working hours, as needed.
6. Opens and transmits mail for applicable district office. Prepares correspondence for district office, as needed.
7. Initiates service orders for installations, connections, disconnections or changes to services. Closes all service orders promptly upon completion.
8. Issues meter bases, when needed. Records releases as received from the state electrical inspector and processes appropriate service order.
9. Maintains files and necessary records for operation of the District Office.
10. Places courtesy calls to member-consumers, as needed.
11. Serves as receptionist.

Equipment Used:
Desktop Computer, telephone, two-way radio, printer/copier/fax/scanner, and calculator.
Software Used:
NISC IVUE & IVUE Connect including Customer Information Package, Cash Register, and Miscellaneous Receivables, Microsoft Office products, including Outlook, Word, and Excel.

Education Degrees, Certificates, Licenses, and/or Training: Exceptional favorable experience may be considered for a portion of the education requirements.
Required: High School Diploma or equivalent.
Valid Driver's License.
Preferred: Two years of post-secondary education.

Experience, Knowledge, Skills, and Abilities: Exceptional favorable education may be considered for a portion of the experience requirements.
Required: Minimum of one year's applicable experience in a position working with the public and collecting and accounting of monies.
Effective working knowledge of accounting procedures and ability to maintain accurate records.
Effective working knowledge of applicable software and ability to operate applicable equipment with an acceptable degree of speed and accuracy.
Ability to communicate professionally, courteously and effectively, both orally and in writing.
Ability to work under pressure and multitask without becoming distressed, plan and organize work, and have readable penmanship.
Ability to work independently, assume responsibility, and handle large sums of money accurately.
Ability to be of service to the member-consumers at all times, to include recognizing customer needs and relaying information to supervisor.
Ability to work with all cooperative employees.
Preferred: Minimum of one year's experience in the electric utility industry.

Residency: Must reside within the applicable District Service Area or forty-five (45) minutes of the assigned district office. If currently living outside these requirements, must be willing to relocate residence within the first ninety (90) days of employment.

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Visual Acuity, hearing, lifting and carrying from 20 to 40 pounds, standing, walking, sitting, stooping, bending, squatting.

Working Conditions:
Primarily works on a part-time basis within the District Office during regular working hours with frequent interruptions and use of computer.
May work erratic working hours and under pressure to assist during emergency electrical outages as requested.
Occasionally drives or travels to off-site meetings or training, which could require overnight stays.