Part-Time Insurance Customer Service - Primary Location

Join the Victoria Ares Agency, a dedicated agency with a strong focus on providing exceptional service to its clients. Based in Ballentine, South Carolina, we're seeking a Part-Time Insurance Customer Service professional to join our dynamic team. As an integral part of our administrative and secretarial division, you will ensure a seamless experience for our valued clients. Your inviting personality and positive attitude will be crucial in creating a welcoming atmosphere whether you're assisting clients face-to-face or managing inquiries over the phone. This role is fully office-based in Irmo, and offers an excellent opportunity for someone looking to balance part-time work with other commitments. We value dedication, enthusiasm, and a commitment to providing exceptional customer service to our clients and community. If you're ready to be part of a supportive and engaging work environment, we would love to hear from you!

Salary Range: $12.00 - $15.00 per hour

Hourly Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Customer Interaction: Warmly welcome and engage with clients, addressing their needs and concerns efficiently.

Administrative Support: Perform administrative duties, including record-keeping and filing, to support the team's operations.

Policy Assistance: Assist clients with inquiries related to their insurance policies, coverage options, and claims processing.

Communication: Maintain open and positive communication with team members and clients to facilitate smooth operations.

Appointment Scheduling: Coordinate and schedule appointments with clients, ensuring timely follow-up and communication.

Continuous Improvement: Seek opportunities to improve service delivery through feedback and innovative ideas.

Experience: A minimum of 1-2 years in a customer service role, preferably within the insurance industry.

Communication Skills: Excellent verbal and written communication skills to effectively interact with clients.

Problem-Solving: Strong problem-solving abilities and attention to detail are essential.

Organizational Skills: Demonstrated ability to organize, prioritize, and manage time efficiently in a dynamic work environment.

Tech Skills: Proficiency in Microsoft Office Suite and experience with CRM software is a plus.

Educational Requirements: A high school diploma or equivalent is required. A South Carolina Property & Casualty insurance license is preferred but not required.

Customer Service Orientation: A positive attitude and a genuine passion for providing exceptional customer service.