Parties and Guest Service Lead, Lip Lab - Wharf DC - Kendo Brands

Job Description

Position: Parties and Guest Service Lead, Lip Lab

Status: Full Time

Reports To: Store Manager

Lip Lab is more than just lipstick! We're all about establishing an environment that encourages fun, individuality and self-love. Is there a feeling better than finding the perfect shade of lipstick? At the Lip Lab we believe there is: Being the person that helps someone create a lipstick that is uniquely theirs from the color to the flavor and even the name. So, if you enjoy putting smiles on the faces of others, being creative and helping others to express themselves and reach their fullest potential then this is the job for you!

The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location. Offered salary is dependent upon experience and location.

The Role:

This position is responsible for providing a best-in-class guest experience. Managing the systems and process to support Sales & Operations. You will not only be assisting with the day in and day out operations of the store but will also help in maintaining a fun, inclusive atmosphere that guests and employees will all want to be a part of. If you have a passion for color, leadership, teamwork and providing unique guest experiences then keep reading!

What we are looking for:

• Strong background in guest services, multi-tasking, and delegation (minimum of 2 years' experience is required)
• Someone who leads by example with a can-do attitude and always goes above and beyond.
• Proficiency with POS systems, excel, MS word, outlook, and google docs.
• Experience with appointment-based business and systems.
• An ability to identify opportunities within team, coach, and work alongside management to execute any training or follow up required.
• Comfortable in a fast paced, high-volume environment
• Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs., including the ability to kneel and squat.

What you will do:

• Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
• Working closely with store manager and assistant store manager to ensure teams are delivering top service and goals are achieved.
• Optimize the business through strong appointment management and partnership with the leadership team. The ability to manage an appointment system, party process, guest complaints in partnership with SM/ASM.
• Manage the party booking process, emailing, invoicing, and ensure great guest and employee experience
• Take the lead on hosting parties, being the manager on duty, and ensuring guests appointments deliver optimal experiences.
• Monitor daily, weekly, and monthly targets and KPIs to coach and develop the team.

What we offer:

• A diverse and inclusive workplace
• A chance to express yourself and your love for color and artistry.
• An opportunity to grow within a supportive company (we are expanding and will always ensure our employees are with us every step of the way)
• An ability to grow within the cosmetics/artistry industry regardless of your background (we hire across a range of industries: hospitality/service, retail, guest services, performance/arts, etc)

The Perks:

• Competitive pay and tips
• Paid holidays and time off
• A chance to have your artistry featured on our social media platforms.
• Competitive pay with the potential for sales bonuses

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

Apply today and let the good times begin!