Partner Revenue Accounting Specialist - Pitt Ohio

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Partner Revenue Accounting Specialist to join our team at our Corporate office in Pittsburgh, PA .

We offer competitive wages, hospital/medical insurance with no monthly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!

• Work with Western Canada partner using SmartBorder to aid in pre-Customs clearance.
• Manage the Polaris customs clearance process. Duties include customer calls, customs paperwork requests, monitoring of Canada inbox, and reporting which is compiled throughout the day. Must be worked daily and completed by days end for the purpose of having all paperwork to Polaris ASAP for next day delivery
• Network Approval with HUB report: Must be worked on daily for the purpose of correcting issues such as but not limited to rates, revenue split, bill-to party, etc. and releasing into Revenue. Metric will be established based upon age of freight bill.
• Type Six Queue for “Partner Customer Specific”: Must be worked on daily for the purpose of correcting issues such as but not limited to rates, revenue split, bill-to party, etc. and releasing into Revenue. Metric will be established based upon age of freight bill.
• Unbooked_Delivered_Stats report- Partner related: Must be worked on daily for the purpose of reviewing requests for re-bills, completing corrections and release into Accounting. Metrics will be established based upon amount of open requests and dates.
• PPI system audits for “Accrual – no invoice” and “Paid – still open Accrual”, working through to resolution
• Create “Overhead” bills as required to maintain customer expectation on billing and rates
• Process “Refund Requests” to partners as needed
• Create, adjust, and maintain communication tools, both manual and electronic, which promote ease of interaction between Partner Transportation Services, terminal personnel and customer base in support of an efficient and seamless environment for internal and external customer.
• Ability to multitask, react to change productively and handle other essential tasks as assigned.

Other Duties

• Train personnel for backup purposes.
• Identification of negative trends in partner reporting that may need to be investigated further and / or escalated.
• Monitor the CanadaCustoms mailbox, using premade replies and/or directing emails to the appropriate areas when not pertaining to Customs.

• Minimum 1 year of Customer Service experience required
• Command of English language to communicate effectively with internal and external customers
• Previous transportation experience a plus
• Previous cross-border / customs experience a plus
• Must possess excellent interpersonal, verbal and written communications skills.
• Must be proficient in using MS Office, Internet, and Internal databases/cubes.
• Must possess excellent pro-active phone voice
• Ability to set and accomplish goals by working independently
• Must possess excellent customer service skills and positively manage customer concerns
• Must possess excellent follow-up and organizational skills
• Reasonable math/statistical/numerical/reporting/presentation skills
• Must be able to work well in a team environment and energetically share ideas and participate in daily Operations functions
• Problem solving, negotiation, and time management skills are essential

Working Conditions/Physcial Requirements

• Sedentary work – exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally.
• Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.
• Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.
• Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.