Partner Service Representative II - Messenger International, Inc

Job Title: Partner Service Representative II
Reports to: Service Manager
Department: Partner Development

Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an organization to spread the gospel to the world.

Summary:

Responsible for advancing Messenger International’s vision by passionately connecting partners and potential partners with our mission through strategic service and proactive communication.

Duties and Responsibilities:

·       Galvanize partners with the mission of Messenger International by sharing introductory information about our mission and ministry

·       Build sustained relationships and trust with our partners through open and proactive communication

·       Meet or exceed communication metrics in support of relationship goals

·       Conversationally gather, record, and verify partner contact information in CRM

·       Assist with individual donor stewardship including acknowledgement letters, thank you cards, partner appreciation gifts, and other communications via phone and email

·       Provide prayer, encouragement, and content recommendations to partners as applicable

·       Tailor standardized communications for our partners, where applicable, so partners feel valued and connected to Messenger International

·       Relay prayer requests, testimonies, and other partner messages to the appropriate team members

·       Support the reactivation of lapsed recurring gifts and inactive partners

·       Share partner feedback and/or survey information that would be valuable for updating and improving our current processes with supervisor

·       Propose and execute recognition programs that increase partner engagement

·       Other related work, as assigned

Education and/or Experience: 

·       High School Diploma, Two-year degree preferred

·       2+ years outbound customer service experience

·       1+ year experience working with donors preferred

General Qualifications:

·       Superior verbal and written communication skills

·       Reliable and dedicated work ethic

·       Proficient in basic computer skills and software applications (Word, Excel, Gmail, etc.)

·       Willing to work in variety of coordination and administrative roles

·       Must have the ability to utilize software platforms proficiently to document the number and content of partner communications

·       Able to multitask and prioritize high volume of tasks, correspondence, and deadlines

·       Has a heart for helping people with a cheerful demeanor

·       Possess strong organizational skills and attention to detail

·       Relational, composed, results-oriented, and energetic

·       Able to work independently, take initiative, and problem solve

·       Collaborate well with others

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Spiritual Requirements:

·       Signed acknowledgement of Messenger’s “Statement of Faith” and “Staff Covenant/Lifestyle Agreement” forms.

·       Signed acknowledgement to policies and procedures as stated in our employee handbook.

Physical Requirements:

·       Able to function independently

·       Possess the ability to speak

·       Has the physical ability to be able to lift up to 25 pounds (with or without assistance)

·       This position also may require long periods of sitting, standing up, and walking

Work Location:
Colorado Springs, CO. Must be able to present evidence of identity and legal right to work in the United States.

Job Type/Schedule:

Full-time, 40-hour work week with the potential for occasional overtime. This is a non-exempt position and is subject to overtime pay in accordance with the Fair Labor Standards Act.

Benefits:

·       401(k) with employer contribution

·       Health, Dental, AD&D & Life insurance

·       Paid time off and sick leave

·       Employee Assistance Program

·       Parental leave benefits after 3-year tenure

·       Messenger will pay for renewal of certifications and required continued education