Parts Advisor & Operations Specialist - BMW Of North America

The Parts Advisor & Operations Specialist will operate and manage all functions of the National Workshops Parts Department/Area (one person show), while also serving as the primary Service Advisor/Service Writer for the Workshop. Plus, also filling in as deputy for the Workshop when the Supervisor is absent.

Key Responsibilities:

• Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.
• Stock incoming inventory in the correct location.
• Keeps accurate records of special-order parts Accurately price parts and accessories.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Maintain the parts department in clean and orderly manner.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify "will call" and "back-order" files weekly and return to vendors, or stock those items not required.
• Receives and ships parts in accordance with company policies; hazmat and/or dangerous goods certifications.
• Evaluates service drive when performing Service Advisor duties to understand parts needed for repairs in process and incoming through the service drive.
• Ensures all parts entering and exiting the Parts Department are accounted for and processed in accordance with company policies.
• Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from Warranty Parts Returns.
• Follows up on customer concerns and complaints promptly (inter-departmental orders)
• Completes all documents, forms, and reports in accordance with company policy.
• Attends pertinent training on request.
• Creates RO's based on notes of concerns/ issues on vehicles from BMW FS representatives.
• Assembles and sends estimates of customer pay repairs to BMW FS for approval.
• Works with BMW FS and their coordinating auction assistant to prioritize the flow of vehicles into the shop.
• Finalize repair notes in the auction's computer systems so that BMW FS and auction personnel may track repair status.
• Review vehicle findings with technicians to determine Warranty eligibility and prioritize order of repairs based on understanding of BMW FS's vehicle notes and vehicle's residual value.
• In support of BMW of North America's business objectives, this position requires regular, full-time attendance at a BMW facility.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
• All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs

The pay range for this role is: $44,348.00-$50,697.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Requirements:

• High School or equivalent
• 2-3-year Parts department retail or warehouse inventory control experience

Preferences:

• Computer literate (Excel, Word, PowerPoint, general computer knowledge)
• Ability to effectively communicate verbally and in writing
• Ability to read and comprehend written instructions and information
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• General knowledge of automotive parts and vehicle mechanical operations