Parts Counter Sales Advisor - Dimmitt Automotive Group

Company Description

If you are looking for an exciting opportunity to experience both professional and personal growth the Cycle Springs Powersports, LLC., the newest division of Dimmitt Automotive Group, is the place for you! We are proud to promote a work environment that recognizes the value of each team member and their ability to achieve success. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Job Description

POSITION RESPONSIBILITY: The Parts Advisor acts as principal contact between parts department and retail counter customers for the sale of parts and accessories.  The primary goals are to provide customer satisfaction and maximize dealership sales of parts. 

ESSENTIAL DUTIES AND TASKS

1. To model by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community. To live by the Standards of Excellence set forth by Dimmitt Automotive Group. 
2. Provide fast and courteous service to retail customers.
3. Sell additional parts through the use of related item sales techniques.
4. Answer the telephone in accordance with dealership guidelines.  Solicit orders or answer questions as appropriate.
5. List and price out parts on counter tickets.
6. Provide the necessary information for special orders to the inventory control clerk if a part is not in stock.
7. Maintain the special order parts inventory in a clean and organized             manner.
8. Maintain records of all special order parts and notify the customer  who made the order.
9. Maintain a customer backorder file.
10. Participate in conducting a perpetual inventory.
11. Help maintain parts catalogs, price schedules, and other technical   information and bulletins.
12. Keep work area clean, free of debris, safe, and put away loose stock.
13. Perform other duties and tasks as directed by management.
14. Other duties as assigned.

JOB REQUIREMENTS.  Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.

Ability to:

• Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.
• Promote a work environment where everyone is treated with dignity, compassion and respect.
• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive and focused on quality improvements.
• Work effectively with staff, customers and all levels of management.
• Present a positive and professional image to customers, staff and vendors.
• Manage multiple projects and duties simultaneously.
• Meet critical deadlines.
• Ability to read and comprehend instructions and information.
• Communicate both in writing and in person.
• Be proficient in the use of parts catalogs and location of correct stocking bins.

QUALIFICATIONS

Education/Training

High School diploma or the equivalent

Experience working in a parts sales role within a retail automotive parts and accessories store. Powersports parts sales experience a plus.  

Basic working knowledge of Dealership computer systems a plus

Excellent selling, leadership, interpersonal and communication skills

Valid in-state Driver's license and clean driving record

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service