Patient Access Rep/Hybrid Telecommute/Floater/Bilingual Preferred - Harris Health System

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Healths robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensure that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.
***This is a registration floater position that includes local travel, as assigned, to all community health centers as well as telecommute responsibilities for the Virtual Visit Registration Call Center. ***

Minimum Qualifications:
High School Diploma or GED.

Work Experience: 1 year in customer service oriented environment.

Communication Skills:
a) Above Average Verbal (Heavy Public Contact)
b) Writing/Composing Reports

Proficiencies:
a) PC
b) MS Word

Job Attributes

Knowledge/Skills/Abilities:
a) Mathematics
b) Other Knowledge Skills or Abilities: People Interaction

Work Schedule:
a) Weekends
b) Flexible
c) Eligible for Telecommute
d) Overtime
e) Travel

Other Special Requirements

Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated: Must have PC skills