Patient Access Services Supervisor of Pre-Registration & Financial Clearance - Boston Medical Center

Position: Patient Access Services Supervisor

Location: Insurance Verification; Hybrid (Quincy & Remote)

Schedule: Full Time

POSITION SUMMARY:

The Supervisor of Pre-Registration and Financial Clearance, under the overall guidance of Patient Access Services Leadership, implements improvements to enhance efficiency, minimize waste, and align with the department's objectives. In charge of daily operations, the supervisor swiftly recognizes prospects to enhance operations by examining the current situation and creating a business case evaluation for operational changes necessary to optimize patient satisfaction, safety, and flow. The supervisor proficiently communicates these evaluations to top management, covering aspects such as cost/benefit analysis, projected revenue performance, and budget/staffing impact.

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree or 5 years equivalent supervisory experience. Bachelor degree preferred.

EXPERIENCE:

• 5+ years hospital patient access experience

KNOWLEDGE AND SKILLS:

• Proven track record of success in improving revenue cycle performance and customer service.
• Work requires knowledge of policies, procedures, systems and equipment relating to revenue cycle, preferably in pre-admission, pre-registration, registration, and referrals. Familiar with regulations and guidelines pertaining to governmental, third-party payers and self-payers.
• Demonstrates ability with computer, Epic and Microsoft tools.
• Work requires the ability to develop policies, procedures, processes and programs; to maintain a budget and monitor expenditures in compliance with budgetary guidelines; to analyze data and interpret statistics; to create a variety of narrative, statistical, and budgetary reports, including trend analysis; to identify and resolve problems; and to interpret guidelines and regulations
• Work requires interpersonal skills necessary to provide leadership in team-building endeavors; to collaborate with other managers and directors in support of hospital and departmental goals and objectives; to establish and maintain effective, cooperative working relationships with employees and managers; to act as a liaison to third-party representatives and represent the hospital's interests while negotiating and obtaining contracts; and to train employees.
• Outstanding oral and written communications skills
• Demonstrated professionalism. IND123

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provides leadership, vision and management expertise to guide daily operations of the department
• Creates and promotes a "customer service" oriented work environment with staff to improve patient experience
• Facilitates patient pre-registration, insurance verification and financial clearance throughout various entrance points of the hospital
• Works with hospital clinical leadership to identify workflow modifications to increase throughput initiatives
• Independently provides and routinely monitors business metrics on operational changes to support strategy and regularly communicates to senior management
• Reviews statistics/metrics to determine overall staff performance and effectiveness, team performance and error rates, deficits in systems, etc. Communicates those metrics to the organization.
• Develops, under the guidance of the Director and Senior Manager, programs, policies, processes and procedures to carry out strategies for achieving short and long-term goals.
• Reviews, updates and implements policies and procedures as it relates to the functions of the registration process
• Consistently manages all team activities so that quality registration, billing, and co-pay/coins collections are provided in an efficient and effective manner, meeting all applicable federal, state, and third-party payer guidelines and regulations.
• Responsible for effective human resource management within the Patient Access Services Department to achieve quality registration, billing, collection, financial counseling services and positive employee relations.
• Develops and mentors employees initiating investment programs for key resources
• Selects qualified employees for employment according to Human Resource policy and employee relations laws and guidelines. Maintains effective and appropriate staffing as evidenced by on-going budgetary analysis.
• Responsible for effective fiscal management of departmental operations to ensure proper utilization of departmental financial resources.
• Develops departmental budget within designated deadlines according to budgetary procedures.
• Acts as resource person on changes in billing regulations and systems procedures and provides technical expertise in the Patient Management system.
• Communicates information to Patient Access Services leadership and operational leaders within and outside Revenue Cycle in written and verbal forms to promote understanding of operations and resolve problems.
• Ensures on-going training for employees including orientation and in-services according to hospital policy and employee and organizational needs.
• Responsible for personal professional development to ensure appropriate knowledge of systems and advances in the Patient Access activities.
• Adheres to all of BMC's RESPECT behavioral standards

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Req id: 31412