Patient Access Specialist I - Memorial Health

Join our team and play a vital role in ensuring patients have access to essential services at the hospital! As a Patient Access Specialist, you will:

• Process registration information with a high degree of accuracy, including patient demographics and third-party information.
• Handle financial collections efficiently.
• Prepare, complete, and present legal, ethical, and compliance documents to patients during registration.
• Stay updated on JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, Commercial Payers, and departmental policies.
• Provide Mammography Screening scheduling services to patients.
• Serve as a liaison between ancillary departments and other Patient Access Services areas.

Schedule:

• Full Time
• 09:45 PM - 06:15 AM
• Every Other Weekend

If you’re passionate about patient care and ready to make a difference, we’d love to hear from you!

Education:

• High school diploma required.

Licensure/Certification/Registry:

• Must successfully complete assigned annual education through Healthcare Business Insights.

Experience:

• One (1) year of business office experience preferred, especially in Patient Access, billing, collections, insurance principles/practices, or accounts receivable.
• Completion of 12 hours of coursework in a business or healthcare-related field may be considered in lieu of experience.
• Previous Patient Access experience is highly desirable.

Knowledge/Skills/Abilities:

• Comprehensive knowledge of tasks performed in various Patient Access Service areas to ensure optimum customer satisfaction and accurate reimbursement.
• Superior patient relations and interpersonal skills, with the ability to handle stressful situations with tact and sound judgment.
• Proficient computer skills, including data entry and use of registration software and other applications.
• Detail-oriented with strong critical thinking and problem-solving abilities.
• Excellent oral and written communication skills, maintaining professionalism under pressure.
• Flexibility to manage competing priorities and work independently in a dynamic environment.
• Ability to educate, persuade, and negotiate effectively with patients and families.
• Knowledge of medical terminology, CPT coding, and ICD-10-CM preferred but not required.

• Completes all steps of pre-registration/registration; verifies patient identity and demographic information through appropriate tools. Identifies/captures appropriate health insurance benefit eligibility based on contract/regulatory differentiation. Facilitates appropriate billing of claims and hospital reimbursement. Obtains and validates proper consent for patient treatment.
• Schedules patients for Mammography procedures efficiently, effectively, and according to established protocol for modality, location, facility capabilities, insurance requirements, type of exam, patient preferences, and urgency.
• Educates patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials. May serve as a liaison between external resources and patients on issues requiring SMH involvement.
• Coordinates with SMH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.
• Adheres to all CMS Conditions of Participation regulations and Section 1154(e) of the Social Security Act regarding delivery, explanation, and acquisition of patient/designated representative signatures.
• Verifies medical necessity, and obtains appropriate signature on Advance Beneficiary Notice of non-coverage (ABN) per CMS regulations at points of patient access.
• Negotiates with patients and families to collect patient co-pays and/or deposits at point of service. Supports Patient Access Services POS (Point of Service) collection goals as defined by Revenue Cycle leadership and best practice benchmarks.
• Triages, documents, and initiates referrals of patients to Medicaid vendor and/or for financial assistance, per the Illinois Fair Patient Billing Act, Illinois Uninsured Patient Discount Act, and established SMH procedures.
• Identifies/reviews services requiring pre-authorization/pre-certification by Medicare, Medicaid, Commercial, and Managed Care payers, to ensure provider eligibility requirements are met prior to receiving service. Utilizes appropriate technology and/or communicates with physician offices.
• Analyzes reports containing rejected accounts from a variety of hospital sources, including Non-Patient Access registration departments, and resolves toward verification of patient benefit eligibility, and subsequent reimbursement from all possible payer sources, or determines suitability for financial assistance.
• Orients and cross-trains others within assigned area of responsibility as directed and defined by management. May assist other areas within the unit or department, as necessary, during times of special needs or staff absences. May be required to work night or weekend shifts.
• Ensures compliance with all applicable HIPAA, Joint Commission, CDC, SMH, and state and federal statues, providing required associated literature to patients at all PAS access points. Educates patients regarding Advance Directives, Medicare D prescription coverage, SMH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.
• Maintains current knowledge of, and complies with, the Illinois Fair Patient Billing Act and Illinois Uninsured Patient Discount Act at all times.
• Completes Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and SMH statues and guidelines. Provides relevant patient/family education.
• May rotate work settings, i.e., patient registration, bedside registration, or other SMH campus environments. May be required to provide coverage for the SMH Financial Lobby Office.
• Develops and maintains a comprehensive knowledge of the health system organization and its functions. Completes all assigned annual organizational education
• Meets expectations for productivity, accuracy, and point of service collections
• Attendance at quarterly department meetings is mandatory unless absence is approved by PAS management prior to the meeting date.
• Performs pre-registration functions as requested.
• Performs other related work as required or requested.