Patient Access Specialist at Mens Health Foundation

Join Our Team as a Patient Access Specialist!

Are you passionate about delivering exceptional customer service in a healthcare setting? Were on the lookout for a dedicated Patient Access Specialist (PAS) to be the welcoming face at our front desk, manage the checkout process, and handle calls in our bustling call center. If you thrive in a fast-paced environment and love helping people, this role is for you!

What You'll Do:

As a key player in our team, your day-to-day will include:

• Patient Confidentiality: Uphold the highest standards of patient privacy following HIPAA.
• Customer Service Excellence: Exhibit outstanding customer service and adhere to our Customer Service Performance Standards.
• Professional Interactions: Handle patient calls and visits with professionalism and courtesy, address questions, and resolve minor complaints efficiently.
• Team Coordination: Maintain open communication with providers, medical assistants, and colleagues to ensure seamless patient care.
• Service Awareness: Stay informed about our services and upcoming events to assist patients effectively.

Registration Responsibilities:

• Warm Welcomes: Greet patients and complete their registration using our Electronic Medical Record (EMR) system.
• Document Management: Scan and verify essential patient information, including demographics and insurance details.
• Form Assistance: Help patients fill out necessary forms with ease.
• Payment Processing: Manage patient payments, ensuring cash box security and daily reconciliation.
• Patient Flow Monitoring: Oversee the patient experience from registration to treatment, ensuring all concerns are addressed before checkout.
• Maintenance: Keep waiting and reception areas clean, safe, and welcoming.
• Supply Management: Ensure all office supplies are stocked and ready for daily operations.

Scheduling Duties:

• High-Volume Calls: Professionally manage a high volume of patient calls, addressing inquiries and routing calls as needed.
• Data Entry: Accurately enter new patients into the EMR and update existing patient information.
• Insurance Verification: Confirm insurance eligibility and understand our contracted payers.
• Appointment Management: Identify patient needs, resolve inquiries, and schedule or modify appointments seamlessly.

Qualifications:

• High School diploma or equivalent.
• Ability to maintain composure in fast-paced, stressful situations.
• A pleasant, positive attitude and professional appearance.
• Detail-oriented with a commitment to accuracy and continuous improvement.
• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Familiarity with EMR applications is a plus!

Why Join Us?

If you're ready to make a difference and provide outstanding service to our patients, wed love to hear from you! Join our team and help us deliver high-quality care with a smile.