Patient Access Supervisor - Augusta Health

• Ensures accuracy of data collection and entry into the Health Information System in keeping with all regulatory guidelines and requirements.
• Has the following supervisory responsibilities include assigning and directing work, staff scheduling and timekeeping, interviewing, recommending for hiring, training, performance appraisals, rewarding and disciplining employees, providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.  The supervisor is responsible for addressing complaints and resolving problems.  
• Communicates effectively with clinical/technical departments to ensure timely throughput of patients. 

• High school diploma or equivalent. 
  • Associates or Bachelors degree preferred.
• CHAA (Certified Healthcare Assess Associate) through NAHAM within 1 year of hire. 
  • CHAM (Certified Healthcare Access Manager) preferred.
• Five (5) years of healthcare revenue cycle related experience including knowledge of health insurance and applicable laws/regulatory guidelines.
• Two (2) years in a leadership or management related position.
• Healthcare information (computer) systems experience (required).
• Microsoft Office skills (Word, Excel, PowerPoint).
• Working knowledge of healthcare terminology.
• Ability to manage very busy patient-facing access points.
• Ability to manage staff schedules to patient volume demands.
• Ability to problem solve and manage patient complaints at time of service and at department level.
• Excellent interpersonal and organizational skills.
• Demonstrates leadership abilities and meets deadlines.
• Innovative thinking.
• Is an agent for change and has a positive, patient centric attitude.
• Ability to receive and express detailed information through oral and written communications.
• Self-starter with ability to influence others to grow and improve.

• Insurance package including health, dental, and vision.
• Retirement savings helping you to plan for your future.
• Generous paid time off to promote work life balance.
• Free onsite parking.
• 24/7 armed security to ensure your safety.
• Shift and weekend differentials.
• Flexible scheduling.
• Clinical ladder career path program.
• Shared governance.
• Tuition reimbursement.
• Onsite child care.
• Augusta Health Fitness Reimbursement Program.
• Individualized orientation with dedicated preceptor.
• Onsite credit union.
• Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets.

Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult timesQuick Stats for 2022255 beds225 active medical staff2,450 employees50 volunteers74 hospice volunteers59,573 emergency visits10,324 admissions892 babies delivered549 new cancer patients585,703 outpatient visits to Augusta Medical Group clinics293,795 other Outpatient Registrations (this includes Home Health, Laboratory, Outpatient Surgery, Imaging, etc.)61,166 Urgent Care Visits