Patient Account Navigator Lead - DERMATOLOGY EMPLOYMENT, LLC
Oklahoma City, OK
About the Job
- Our mission: We strive as a team for excellence in providing the most comprehensive, patient-centered dermatology care.
- Our values: Dedication, Ethical, Respect & Mission-minded
Overview:
- Under the direct supervision of leadership, the Patient Account Navigator Lead is responsible for the greeting of patients to ensure the collection of all registration information and is a resource for other Patient Account Navigator staff members.
Qualifications:
- Associate degree preferred or related education and experience.
- Five plus years of medical front office experience.
- Valid driver’s license and auto insurance.
Job Duties:
- Understanding of insurance benefits.
- Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
- Cash management, process insurance updates and conduct patient check in/out.
- Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
- Respond to patient or other requests for medical records.
- Maintain reception area and waiting room by keeping a neat and orderly appearance.
- Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy.
- Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in.
- Assist patients with any registration-related questions or processes.
- Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
- Report any patient-involved incidents or near-misses for quality care improvement.
- Responsible for completion of the DAR review process daily.
- Responsible for ordering of office and breakroom supplies
- Resource for Patient Account Navigator staff members.
- The processing of medical records requests.
- Coverage of other front office roles to possible include: call center, referrals, and patient account navigator.
- Drive to satellite clinics as assigned.
Education:
- Associate degree preferred or related education and experience.
Essential Physical Requirements:
- Sitting
- Standing
- Typing
- Lifting up to 50 pounds
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
- Dermatology
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
Work Location: In person
Source : DERMATOLOGY EMPLOYMENT, LLC