Patient Account Representative - Spherion

We are seeking a dedicated and enthusiastic Financial Counselor to join our dynamic team. As the first point of contact for our patients, you will play a crucial role in alleviating the financial stress associated with healthcare. Your mission is to create a welcoming and informative experience that empowers patients to understand their financial options and encourages them to pursue the care they need. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:
- Greet and assist patients with a WOW welcome, providing a positive first impression.
- Answer incoming calls and support the scheduling team, prioritizing new patient inquiries.
- Review treatment recommendations and associated fees with patients, ensuring clarity and understanding.
- Prepare patient documentation based on doctor recommendations.
- Maintain a comprehensive log of new patients and ensure they receive necessary follow-ups.
- Follow up with patients who missed appointments and nurture their journey toward care.
- Handle financial inquiries with professionalism and empathy, escalating issues when necessary.
- Collaborate with the team to promote in-office services and encourage patient engagement.
- Participate in weekly meetings to report on accounts receivable and suggest improvements.
- Facilitate in-office workshops and contribute to a vibrant team culture.

Working hours: 7:00 AM - 5:30 PM (Various Shifts Available)

Skills:
- Experience in a healthcare or financial counseling role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in managing multiple tasks simultaneously.
- Familiarity with Electronic Health Records (EHR) systems.

Education:
High School

Experience:
1-4 years

Qualifications:
- High school diploma or equivalent; additional education in finance or healthcare is a plus.
- Ability to explain complex financial information in an understandable manner.
- Experience with customer service or patient interactions.
- Comfortable with technology and digital communication platforms.
- A proactive attitude and a willingness to learn and grow within the organization.


If you are ready to make a difference in the lives of our patients and contribute to a supportive and energetic team, we encourage you to apply! Click to apply or send your resume to amandamoutoussamy@spherion.com. We look forward to welcoming you to the family!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).