Patient Account Representative - Guidehouse

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Immediate hiring underway! Hybrid opportunities in Lewisville, TX.

Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed! We’d like the opportunity to welcome you onboard.

These are hybrid positions working three days from home and two days in our Lewisville office.

In this full-time role, we offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

The Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.

Essential Job Functions:

Heavy outbound calling

Account Review

Customer Service

Account Updates

Medical Billing

Strong Verbal / Written Communication Skills

Experience needed for insurance focused opportunities:     

• Appeals & Denials

• Medicare/Medicaid

• Commercial & Federal insurance carriers

• Insurance Follow-up

• UB-04 & CMS 1500

• Responsible for working on 40-70 Accounts Per Day

Duties and Responsibilities

• Complete all business-related requests and correspondence from patients and insurance companies.

• Minimum call requirement for self-pay representatives is 75 calls a day.

• Complete all assigned projects in a timely manner.

• Assist client and patients in all requested tasks.

• Communicate to Guidehouse management areas of concern or areas of improvement.

Client Responsibility

• Research and respond to all patient inquiries received by telephone and mail.

• Update patient demographic information and initiate account adjustments.

• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need:

• High School Diploma or equivalent required.

• 1+ year experience working in customer service or Healthcare setting.

• For insurance specific clients: 1+ year medical provider experience working with UB04, appeals & denials.

• Strong customer service skills / customer service experience required

• PC skills in a Windows environment are required specifically Microsoft Word and Excel.

What Would Be Nice To Have:

• Knowledge and utilization of desktop applications to include Word and Excel is essential for job responsibilities.

• Ability to initiate and follow through on projects and work independently with minimal supervision.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.