Patient Account Representative - Eastern Virginia Medical School

Perform duties in the billing division related to all aspects of the revenue cycle to include data entry, denials, patient interaction, patient account research, and insurance follow-up

• Create charge encounters by entering CPT and ICD10 codes in the Electronic Health Record (EHR) system.

• Research and resolve insurance denial 

• Register and Update patient demographics in IDX

• Calculate patient deductibles and co-insurance payment amount

• Develop payment plans and make payment arrangements for outstanding balances 

• Assists patients/customers with insurance information and balances

• Ensures doctor(s) submit notes in a timely manner in order to process claims efficiently.

• Verifies insurance information by calling carrier if applicable.

• Receives payments from patients, writes receipts and writes daily cash journals following cash receipt policy. 

• Responds to inquiries from patients and researches accounts.

• Must possess the ability and skill to independently work in a team environment.

Minimum of one year of patient billing experience is preferred. Medical applications software experience, Allscripts/IDX preferred. Experience with linking ICD10 to CPT codes to support medical necessity. Knowledge of payor guidelines. Experienced with using modifiers. Ability to extract a written diagnosis from the medical record to assign an ICD10 code.